Car CityReviews of carcity.com

The company has a false advertising campaign, 39 dollars down isnt correct i was told 2000 or no deal

TERRIBLE! My daughter purchased a vehicle the salesman/manager stated they only start their vehicles once a week and the car she was purchasing started a by little rough, so it needed a new battery, but all the fluids were checked and oil changed so she would be good for awhile. She went to this locations service provider and had to make an appointment so she did. Ironically they couldn’t get in for several days. She went to her appt at 9 am… at 6 pm they still hadn’t touched her vehicle and closed leaving my daughter without repair. The manager blamed my daughter because she couldn’t leave it there, knowing she needed a ride home and to pick up her 1 yr old. But offered my daughter gas money because she would have to come up a second time. The alternator was bad… the manager from the service provider that car City sent my daughter To stated to my daughter and I that they were never told about the car over heating or anything and informed her there was no coolant in it. A few days later, the vehicle over heated, tranny skipping, power steering became bad, and wouldn’t run and left her stranded. The manager instructed my daughter to get it to car city so it can be looked at….I called and demanded car city to send a tow truck and the response from the manager/salesperson after telling him where the car was in this small town was 4 times was “I don’t know where that is I need a physical address and the key”. Minutes later I called back and after trying to tell him the requested info..he said a tow truck was on its way. This salesman/manager was rude, unprofessional, not helpful, sarcastic, demeaning, insultive and was caught telling lies several times my daughter wanted to return the car after the first week because it had nothing but problems since she trusted the salesman/manager and left the lot with it. She was told she could not return the vehicle . It took about 3 days to get a rental vehicle to my daughter, another salesman had her sign a paper just because “ you can’t get a service car unless your car was i. The shop, and yours is”. The day after she got the service car , the wheel bearing went out, the tranny stuck in 1st gear and she is stranded with her son 300 miles from home on a Saturday morning 930am . Called the salesman/manager and he was no help… gave a number to the warranty manger Alan and here she is, still waiting on a return call, its Sunday … car won’t start and car city just left her ….I have made contact with the sales person/manager several times, I’ve even called and spoke to managers from other stores…. No help from any of them…. My lawyer is going to have fun with this.

Over $600 a month for a $6000 dollar vehicle 🚗 enough said. My fiancé got a car with them and she realized she was getting completely ripped off so we left that piece of crap in their Parking lot now they want to garnish her wages. Good luck chuck!!

Been with Car City since November 2017. Need different vehicle, so traded in one for caravan. June 11,2021. Broke down and was stranded June 18th. Now van needs$850 work and it's in the shop. Perhaps mechanics and dealers need to really know the cars before putting a family in one. In 2017 we first picked a van we took back there very next day and got a Road worthy van. Loved that one. But 2 out of 3 vans have not been ready for the road off that lot. Not sure what i should do.

This god car city enjoy the,smart My experience and my friends experience very fany,

Why sell a car with problem after problem bought a Mitsubishi sedan for $3000 you had it for 5000 I’m on a pension and it’s had water leak in the hole car you didn’t fix properly had the car for not even 3 months and the gear box went in it now I’m on a bus again because I’m still paying that 3000 dollars loan back and have no car at all it’s a joke how you can sell a car for that price and it didn’t last me that long won’t ever buy a car from car city ever again

Customer Service was great. However same day I drive the vehicle home I got a service stablitrak, traction control service light and engine power reducing. Less than 24 hrs from purchase. Took it for an inspection and that shop didn’t go diagnostics but the battery had to be replaced. Have a schedule appointment next for a diagnostic. I’ve only had the car now 6 days. Ironically this was the issue I had with my other car that why I bought another one. Not sure if Car City does any in depth inspections before selling their vehicles. Not a happy customer. Maybe be going through an filing complaints and arbitration. I’m not going 48 months in a lease with a lemon. The reply following this review is a lie. Nobody called me or followed up that reply is a lie. Further evidence that this is a bad place to purchase a car. Tell me what the year make and model I’m referring to is? I have to take my car back to the shop on Friday for a ignition switch problem and who know what else they’ll find. Hopefully nothing. But the fact you said you thought it was resolved is messed up. Not genuine at all. Very disappointed, you should’ve not even replied if you go lie.

Car City is a HORRIBLE place to shop for a car. They intentionally sold me a car with a bad engine and told me they weren’t fixing it even though they gave me my car with a FULL WARRANTY !. Do not shop here you will waste your money and get ripped off!