Anonymous
Staff is very helpful
Staff is very helpful , but their financing process is a little shiesty.

Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Anonymous
Staff is very helpful , but their financing process is a little shiesty.
Too much I.
Thanks for the car I needed one, but interest is literally 100% I guess that's what you get with bad credit, I just know I will never do this again due to the price its crazy how much they charged for interest I was sad, but the car is nice not as new as I wanted for 20 grand and it literally fell apart 2 days later they were prompt when fixing it but my God. Ill NEVER use them again, only use them under desperate circumstances.
William
Service was awesome. People are super friendly. Vehicles are over priced. My 2009 Ford Escape was priced $5,000 too high. You can't buy the vehicle. You must lease it through their program. So now I have to pay $22,000 for a $8,000 vehicle
John
Not much of a selection. Overall a good experience, the sales people were very professional.
Response from Car CityMay 1, 2017
Hi John, thank you for the review. As a reminder, we do have over 500 vehicles for you to choose from. Once approved, we are always willing to transfer vehicles from one of our other five lots for you.
Tevin
Great service and friendly associate's. Sold me a car that needs a few mechanical repairs that I was unaware of.
Response from Car CityMar 24, 2017
Thank you for the feedback, Tevin. We are sorry to hear about the mechanical issues. As a reminder, all of our vehicles come with a 6 month/6,000 mile warranty.
Donald
The people were very helpful and got us thru the experience with a minimum of work and when we told them what we were looking for they found just the vehicle we were looking for
Response from Car CityFeb 23, 2017
Hi Donald! Thank you! We're glad we were able to get you in the vehicle you were looking for!
Aaron
I got a great vehicle, which is the most important part. But the entire time I felt a bit uneasy. I've yet to have a bad moment or be treated horribly per say. But everything just felt like they were trying to pull one over.
Response from Car CityFeb 21, 2017
Hi Aaron! Thank you for the review. We are sorry you feel that way about your experience at Car City. We want the best for our customers. We would love to hear more feedback from you to help us provide the best quality car shopping experience for every customer. You can call us at 888-CAR-CITY to speak with a Manager about your thoughts on our processes and service.
Vet
Truck price wasn't problem, being told last minute it's a lease not a purchase was
Response from Car CityFeb 1, 2017
Hello. We apologize if you feel like you were told about the contract agreements at the last minute. Please feel free to call us at 888-CAR-CITY to speak with a Manager. We always welcome customers to call to discuss options on how our service and processes can be improved.