Car CityReviews of carcity.com

I love the vehicle I got. It's nice, and runs and rides very nicely. But my issue lies with the staff at the South bend, IN location. The assistant manager Jenna was incredibly rude, and condiceding. And the manager Jeff thinks he is slick. Blatant disregard of what I asked to be fixed o nthe vehicle after my purchase. And then tried to lie to my face e when I asked him about why it got messed up. All in all they have decent vehicles, but they need to work on the staff situation.

Waited well over a half even though I already had all my paperwork done before I even came in to look at cars. After deciding I then waited another 45-60 minutes to get in to do my paperwork. Slow process overall not enough workers for the amount of people they waiting.

It’s a total scam you don’t buy a car it’s a lease but if your in a tight spot it totally helps you

They approved me fast. I was able to choose my own vehicle. The salesmen were nice. I have horrible credit but they gave me a chance, in my opinion the chance they gave me is costly, the price I have to pay for having bad credit.

Friendly customer service and sales. Very explanatory while giving information. Happy to answer any questions and do so to the best of their knowledge. All around happy

The time spent in the store waiting for the paperwork to be done was not very necessary. I spent so much time waiting for paperwork to be explained, because the representative was busy greeting people and assisting them with questions while I was waiting for her to finish with them and get back to me. What should have only taken a couple of hours ended up being almost five hours at Car City. I was not happy about that and when you mark out time to do something that should have only take a couple of hours, and plan on doing something else. This is very upsetting. Everything else was fine.

I really did not care for the manager that helped me and my husband with the paperwork side of things. He said initial here and then initial here and when there were questions he would say I can explain that to you later when I have more time. I eventually called back and received the information from the sales person that retrieved the car and got it ready for us to leave with. He was extremely knowledgeable about the contract and the information that was given was very well understood. I wish that we would have been able to have him throughout the whole purchase of the car. Me and my husband also felt so rushed like we had no time to make our decision. We also have had many issues with the vehicle and have asked for these to get fixed and have got no word or return phone call from the active manager. My husband and I feel that we were lied to and discieved throughout this process. The also gave us a sheet of yellow paper for us to sign that states that we have three day to change our mind and when we went back we were told that because we bought the car on a Saturday before close that we have already used our three days to change our mind because that started Saturday. I would not recommend that any person that is not knowledgeable about purchasing a car to go somewhere else.

Just a few issues with my van within a week of purchase but my sales man got me together real quick on my repairs