Dan
FAST SERVICE PRODUCT LASTED ONLY A WEEK
POOR QUALITY
Response from Captivate InkDec 16, 2015
Hi Dan. Thank you for visiting www.captivateink.com! I understand that you ordered our Epson CAPT200BCMY and you were not satisfied with the life of the cartridges. We are here to help and make sure you are completely satisfied with our products. It sounds like maybe the reason the inkjets appeared to be empty already is because the ink is not flowing into the print head to be used. A print head cleaning cycle helps to maintain a healthy print head by forcing some ink through it. This process may clear this up for you. We would love to have the opportunity to help troubleshoot or correct this for you. If we may be of further assistance, please contact us directly at [email protected] or 855-454-8444. Thank you!