HAROLD
NO customer service
Several weeks ago I purchased ink and they did not install properly in my printer Everything went haywire and now printhead is mid-aligned and even with factory ink installed it no longer works right Sent message to them and to date have not received a reply Sending them back and will cancel cc card payment
Response from Captivate InkFeb 12, 2016
2/1/16: Hi Harold. We’re sorry to hear that you did not have a positive experience with your Captivate purchase. We strive to provide our customers with the most premium printer ink and the best customer service on the market. We searched our email records and we did not find any emails from you. I apologize if the email did not reach us. One of our customer service representatives is currently attempting to contact you, but if you would like, please contact us directly at [email protected] or 855-454-8444. Thank you! UPDATED 2/12/16: Harold, we have made multiple attempts to contact you via email regarding this review, but we have not received any responses from you. We are happy to help you troubleshoot what you are experiencing. This was included in the emails sent, but since you mentioned your printhead being misaligned, here is a link that we think would be helpful (http://www.cartridge-support.com/details?oem_id=9&oem_part_no=CB325WN+-+564XL&issue_id=0251#detailed_description). If we can be of any more help, please contact us directly at [email protected] or 855-454-8444. Thank you!