Idan M.
You are in safe hands!
You are in safe hands!
Response from CaptionsOct 15, 2026
Thank you, Idan! That's a lovely thing to hear.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
517 approved reviews, newest moderated first
Idan M.
You are in safe hands!
Response from CaptionsOct 15, 2026
Thank you, Idan! That's a lovely thing to hear.
Tom W.
A really good product but when I had a query their response was super quick and Sam sorted everything out without a fuss. I wish more companies could deal with customers in this way.
Response from CaptionsOct 15, 2026
Thank you, Tom! We think quick, no-fuss help should be the standard, so we're glad that's what you got. Appreciate the kind words.
Bia C.
muito boa a plataforma
Response from CaptionsOct 15, 2026
Muito obrigado, Bia! Ficamos muito felizes em saber que você está gostando da plataforma.
itsFranpesca
Sam is a super star! Excellent customer service
Response from CaptionsOct 15, 2026
Thank you! Our support team will be thrilled to hear this — we appreciate you sharing it.
Stephen M.
Great app! Solid customer support; they resolved my refund issue instantly via email support. Thumbs up to Sam!
Response from CaptionsOct 15, 2026
Thanks, Stephen! Glad your refund was handled quickly and that the app is working well for you.
Jason G.
Hands down the best one-click edit video editing app. Bumped into some confusion and reached out to the customer support, super responsive and helpful. Totally recommended.
Response from CaptionsOct 15, 2026
Thank you, Jason! Happy the one-click editing is doing the heavy lifting, and that support could clear things up quickly.
Brendon
I'm going to be completely honest. Captions is a complete waste of time. The AI that promises to give you viral videos makes poor choices that lead to a video which looks like it was made by a sloppy AI, which it was. The most frustrating thing about it is that you will waste more time attempting to go back and fix the AI's mistakes, than you would use doing this manually in something like Descript from the jump. Please avoid wasting your time and money, as they do not give refunds for any of the monthly subscriptions. It is a very bad service. The AI is terrible. The customer service is non-responsive and will not reply to any asks for help or refund on their terrible product. Truly, try something like Descript first. This is a bad product, company, AI experience, and waste of time.
Response from CaptionsOct 15, 2026
Thank you for taking the time to lay this out — it's clearly a frustrating experience and we're sorry. Output that needs heavy manual fixing defeats the purpose of the tool, and a support request going unanswered isn't acceptable. We'd genuinely like to look into both the billing side and the messages you sent. Please contact our support team and reference this review so we can pick it up directly.
Matteo A.
Great customer support
Response from CaptionsOct 15, 2026
Thanks, Matteo! Glad our support team could help. If there's anything that would make the experience a five-star one, we'd love to hear it.