Ashley N.
Love the app
Love the app, Great customer service support and fast responses.
Response from CaptionsJun 25, 2026
Glad you're loving Captions!

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
517 approved reviews, newest moderated first
Ashley N.
Love the app, Great customer service support and fast responses.
Response from CaptionsJun 25, 2026
Glad you're loving Captions!
Tacconi M.
The response was fast and the solution to my problem worked. They have a really good team behind their support desk ;)
Response from CaptionsJun 25, 2026
Thank you, Matteo! We're glad everything got sorted quickly and appreciate you taking the time to share this!
Chung H.
★★★★★ Outstanding Support & Amazing AI Features! I had a few difficulties when I first started using the app, so I contacted customer support for help. I was fortunate to be assisted by Sam, who provided absolutely outstanding customer service. Sam was incredibly friendly, patient, knowledgeable, and genuinely eager to help. He took the time to answer every question I had and guided me through the issues step by step. His professionalism and dedication made a huge difference, and I truly appreciate the excellent support he provided. As for the app itself, I am extremely impressed. The editing tools are powerful, easy to use, and packed with useful features. My favourite feature is the AI editing function, which allows me to use simple text prompts to edit videos and automatically add sound effects. It has made content creation so much faster, easier, and more enjoyable. Overall, my experience has been fantastic. Excellent customer service, innovative AI features, and a very user-friendly platform. A big thank you to Sam and the entire team for creating such a wonderful app. Highly recommended! Keep up the great work!
Response from CaptionsJun 25, 2026
Chung, thank you so much for this thoughtful review — it truly made our day! We're so glad you're enjoying both the app and the support experience. Reviews like yours really do mean everything to us!
Timane P.
Para criação de legendas é perfeito!
Response from CaptionsJun 25, 2026
Obrigado, Timane! Agradecemos por dedicar um momento para compartilhar sua experiência!
Η ΦΩΝΗ ΤΗΣ Α.
TOP, GOOD JOB
Response from CaptionsJun 25, 2026
Thank you! We appreciate you taking the time to leave us a review — we're glad the support experience hit the mark!
moshe T.
The app is good, just not for what I need it for, but customer service by NATE was outstanding he understood my needs and helped me figure things out, great for people that would like to try and find out if it's something they want to use.
Response from CaptionsJun 25, 2026
Thank you for the honest feedback, Moshe! We're proud of the genuine, helpful support our team works hard to deliver. We appreciate you sharing your experience!
B.
I used Captions.ai for several months and I was genuinely impressed with the service. The AI-powered subtitles are very accurate, the video editing features (effects, avatars, auto-captions, etc.) are powerful and intuitive — perfect for creating short-form content for TikTok, Reels, and YouTube Shorts.
Response from CaptionsJun 25, 2026
Thank you for the kind words! We're glad the tools have been working well for you and appreciate you taking the time to share this.
Greg P.
Really is a game changer app. Been using it for a few years now and it’s generally flawless. The ai music creation is absolute fire. Their customer service is top notch as well.
Response from CaptionsJun 25, 2026
A few years and still going strong — thank you so much, Greg! "Game changer" is high praise and we don't take it lightly. We genuinely appreciate your loyalty!