Erika C.
Very responsive team
Very responsive team
Response from CaptionsJul 7, 2026
Hi Erika, thank you for the kind review! We're glad you found our team responsive.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
517 approved reviews, newest moderated first
Erika C.
Very responsive team
Response from CaptionsJul 7, 2026
Hi Erika, thank you for the kind review! We're glad you found our team responsive.
Guillaume H.
My problem was solved in less than 15 minutes
Response from CaptionsJul 7, 2026
Hi Guillaume, thank you for sharing this! We're glad we could get your issue solved in under 15 minutes.
Oluwatosin A.
Oh. Such a great app to use for content creation and creators. I love the app so much. This is my 3rd yearly subscription with them.
Response from CaptionsJul 7, 2026
Hi Oluwatosin, thank you so much for your continued support over three years! We're thrilled to know you love using Captions for your content creation.
HelpFast S.
mega super service. was easy to get in touch and sort out things. can only recommend
Response from CaptionsJul 7, 2026
Hi there, thank you for the great feedback! We're glad it was easy to get in touch and get things sorted out.
Madison T.
Does not sync across devices well. If you're editing on the web, don't expect to see your progress saved in the app. Not as many features online either, which is a shame.
Response from CaptionsJul 7, 2026
Hi Madison, thank you for the honest feedback. We're sorry the web and app experiences haven't been syncing as smoothly as they should. We understand how that can disrupt your workflow. We're sharing this with our product team, and we'd love to hear more details if you're open to reaching out to support.
juan diego lopez V.
Excelente servicio rápido y atentos
Response from CaptionsJul 7, 2026
Hola Juan Diego, ¡muchas gracias por tu reseña! Nos alegra saber que el servicio fue rápido y atento.
io W.
Captions is for me the best captions generator, because it understands my language and grammer (German) very well. They also solved account (log-in with Apple ID) very fast. Thank you
Response from CaptionsJul 7, 2026
Hi, thank you so much for this review! We're delighted Captions handles German grammar well for your captions, and that our team could quickly resolve your Apple ID login issue.
Michael S.
The help chat is amazing. Actually answered several questions in seconds. Highly unusual customer service.
Response from CaptionsJul 7, 2026
Hi Michael, thank you for the great review! We're so glad our help chat could answer your questions quickly.