Robby R.
Sam was great!
Sam was great!
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're glad our team could provide great support.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
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Internet & Software · Chelmsford, Massachusetts
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Internet & Software · Boston, Massachusetts
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Internet & Software · Boston, Massachusetts
Excellent
517 approved reviews, newest moderated first
Robby R.
Sam was great!
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're glad our team could provide great support.
Dave R.
I had some questions after not having used the app in quite some time. The team was super responsive and Sam was Johnny on the Spot! They answered my questions and resolved my concerns nearly instantly. Sam then followed up the next day to make sure I was able to access the app and asked if all my concerns were addressed. 5-star service for real! Fan for life!
Response from CaptionsAug 18, 2026
Thank you so much for sharing this! We're so glad our team could quickly answer your questions and follow up to make sure everything was working well. Welcome back!
Håkon U.
I like that it was the first player to support Norwegian captions. And the UI was great and easy to understand. Perhaps we had some issues some times, however, the support team was super fast to reply and help out. Its a serious app doing exactly what it says and the team is professional.
Response from CaptionsAug 18, 2026
Thank you for the great feedback! We're glad the support team could help quickly whenever issues came up, and we appreciate you highlighting the Norwegian caption support.
D.J. P.
The very best clipper and editor for short form videos on the planet. Nobody even comes close. Their templates beat the rest. Great support, too
Response from CaptionsAug 18, 2026
Thank you so much for this fantastic feedback! We're thrilled you're enjoying the templates and the support experience.
Александр Я.
A great service that delivers excellent results in just a few clicks!
Response from CaptionsAug 18, 2026
Большое спасибо за ваш отзыв! Мы очень рады, что сервис помогает вам получать отличные результаты.
RajS
Terrific product & service. I also had a little problem and their customer service were very quick to resolve. I would highly recommend!
Response from CaptionsAug 18, 2026
Thank you so much for the kind words and the recommendation! We're glad our team could quickly resolve the issue for you.
Air Conditioning Guys Since A.
It is so easy to use and makes my reels REALLY stand out from the noise and is engaging. It is really fun to select different styles, but it makes the captions more appealing and people stay longer on my videos.
Response from CaptionsAug 18, 2026
Thank you for sharing this! We're so glad the different caption styles are helping your reels stand out.
Allison S.
My subscription wasn’t loading after I transferred phones and the customer support got it resolved quickly. The app is so easy to use!
Response from CaptionsAug 18, 2026
Thank you for sharing your experience! We're glad our team could get that resolved quickly for you.