customer
Great support staff!
Great support staff!
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're so glad you had a great experience with our team.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Boston, Massachusetts
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517 approved reviews, newest moderated first
customer
Great support staff!
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're so glad you had a great experience with our team.
Cesar B.
### Excellent customer support I had an issue with an annual subscription that was activated after I unintentionally missed the cancellation date of my free trial. I contacted Captions Support, explained my situation honestly, and was very impressed by how quickly, professionally, and kindly they handled my request. They took the time to review my individual circumstances and approved a full refund. The entire process was fast, respectful, and genuinely human. Excellent customer service and a team that truly listens to its users. Thank you very much to the Captions team for your understanding and outstanding support. Highly recommended!
Response from CaptionsAug 18, 2026
Thank you so much for sharing your experience! We're glad we could resolve your subscription issue quickly and fairly, and we appreciate the recommendation!
Chirag N.
I have been using captions.ai for almost 2 years now and it has made putting captions in my videos honestly very easy. A few clicks and you have After Effect level captions ready. I would suggest captions.ai to everyone.
Response from CaptionsAug 18, 2026
Thank you for being with us for so long! We're glad Captions has made your video captioning easier, and we appreciate you recommending us.
Nety B.
Service client très réactif et à l'écoute
Response from CaptionsAug 18, 2026
Merci beaucoup pour votre retour ! Nous sommes ravis que notre équipe ait pu vous aider rapidement.
Mike
Great software, especially the AI editing feature.
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're glad you're enjoying the AI editing feature.
Anja G.
Excellent customer support! Sam was incredibly helpful, quick, and kind. He resolved my issue immediately and made the whole process so easy. Thank you! ❤️
Response from CaptionsAug 18, 2026
Thank you so much for sharing this! We're glad our team could resolve your issue quickly and easily.
Kristijan L.
The app did it's job good
Response from CaptionsAug 18, 2026
Thank you for the feedback — we're glad the app worked well for you!
Alla H.
I really like Captions, but it’s surprisingly difficult to cancel the subscription when you no longer need it. The unsubscribe process could definitely be much simpler and more user-friendly.
Response from CaptionsAug 18, 2026
Thank you for the honest feedback. We're sorry the cancellation process wasn't as smooth as it should be, and we'll pass this along to help improve it.