capitalonetravel.comReviews of capitalonetravel.com

I booked a Comfort Inn and suites via the Cap1 travel portal. When I arrived, the hotel was a Red Roof Inn. Cap1 refused to give me a refund because apparently the hotel used to be a Comfort Inn. Very frustrating.

I booked a flight through Capital One with Frontier Airlines. Frontier airlines cancelled the flight and provided refund immediately. It has been more than a week and looks like it might take another 10 days for capital one to refund the amount to me.

Be careful when using the Capital One travel card they do not stand behind their full guarantee.  my flight left while I was on hold with them for 2 1/2 hours and now they have said the flight has taken off so there’s no refund surprise surprise so don’t pay the extra Money that they charge to go through them to get the flights. It’s not worth it if they don’t follow up with their promises so disappointed as I have two of these cards and have recommended more too bad they lost me over a $200 change, but I will never use them again. Stick with the original airlines you will pay less and your money won’t get not returned to you so disappointed in Capital One.

If I could give them zero stars, I would. They left us completely stranded on Marco Island in Florida with nowhere to stay! We booked a 4 night stay at the Hilton Marco Island through Capital One travel and prepaid fully for it. When we got to the Hilton, they had no reservation and were completely booked, as were all other hotels on Marco. Instead of our beach vacation, we ended up at a Hampton Inn in downtown Naples. At least Capital One told us they would refund the entire amount without fees. Very big of them!! They suck! Cancelling the card and going with American Express, less “low rent “.

I booked a flight for my niece and I to Peru and her last name was spelled wrong(my bad) but when I noticed I called to have it fixed. They told me they cant fix it Delta needs to fix and and Delta told me no Latam needs to fix it but no Capital One Travel has to do it on their end. When I call them back they say I dont want you to sit on hold so we will call you back with 30 minutes. 2 days later im calling them back. So I have to pay $50 to switch 2 letters around and add 1 letter( fine just do it) but now they need to speak to the primary account holders name to charge the $50 even though my name is on the card used ti purchase the tickets. That makes no since at all. You didn't need him when I paid the $1500 for the tickets on my card but you need him for $50. What a joke. Ill never use Capital One travel again. In 2 days I've spent more then 7 hours on the phone trying to fix this.

Absolutely terrible service we had a flight in with a layover in Dubai and we didn't feel safe so we contacted them after speaking to four people they refused to prossess a refund dispose what emerats told them. This is insane.

Bait and switch - i paid for an upgraded room on a trip to Aruba in a Marriot and when we arrived it wasn't available and they gave a lesser room for two nights. Cap One and Marriot refused to refund the difference. It took 4 hours arguing with cap one on the phone to even check in. I'd never use a 3rd party travel site again. When i got home i escalated it and they still refused to refund difference.

I booked a one night stay at the Miami Airport Hotel through Capital One Travel since I had a credit to use. I did not have any problems with the booking itself, the reception at the hotel was very accommodating and allowed us to check in early at no extra charge. The hotel room albeit convenient being at the airport was very outdated, not very clean, the shower leaked and had sporadic hot water for showers. The morning we checked out, there was not enough water pressure to flush the toilet and everyone had to take a pressure less cold shower. I am not sure why Capital One would have such a horrible hotel listed on their travel site! I will definitely do more research in the future when using Capital One Travel.