capitalonetravel.comReviews of capitalonetravel.com

There needs to be a zero star button! Never use this service. Everything said in the reviews are true. I cannot believe how incompetent this agency is. It's not worth the extra points. I am considering a different travel card. Do better #capitolone. From the booking to cancellation to getting my refund back has been nothing but a pain in the you know what!

Capital One Travel prioritizes policy over actual customer service. I booked through their travel portal expecting support if issues came up, but instead experienced endless transfers, scripted responses, and zero ownership from anyone involved. Even after the hotel itself approved a goodwill accommodation and was willing to move the reservation, Capital One Travel continued hiding behind process and third-party policies instead of helping solve the problem. The entire experience made it clear that once something falls outside of the standard script, customer support has very little authority or willingness to advocate for the customer. Ironically, the hotel showed far more empathy, flexibility, and problem-solving than the company advertising itself as the customer-facing travel service. In my opinion, the points and occasional savings are absolutely not worth the tradeoff in customer service and flexibility. After this experience, I would strongly advise people to avoid booking through the Capital One Travel portal altogether and book directly with hotels whenever possible.

Capitol One Travel is by far the absolute WORST ever!!!. I have been going back and forth with them for a refund for a flight not taken due to the death of my mother. TAP airlines. This has been going on for 3 MONTHS. I HAVE LOGGED IN 35 phone calls over these months and countless hours trying to get this refund that I am entitled to per law US 14CFR 260.4 and 260.5. I call every week and it is something new and the same story! I have emailed them my mothers death certificate 3 TIMES! And then TAP airlines wanted proof it was indeed my mother, which it clearly states on the death certificate! So, I also sent in my birth certificate!! This has become beyond ridiculous! I am entitled to a refund and I am unable to request it myself from TAP air because it was book through a 3rd party, then being CAPITOL ONE TRAVEL. CAPITOL ONE TRAVEL tells me the exact story every single time. "We have resubmitted the documents needed and TAP will get back to us with a resolution in 24-48 hours". ITS BEEN ALMOST 3 MONTHS OF THE SAME B.S! So, when does Capitol One actually protect their customer? When is enough...enough?? This would never happen with AMERICAN EXPRESS!

This has been a very bad experience—a very easy way to lose your accumulated miles. They are not trustworthy; if you make a mistake with the date of a hotel reservation, you simply lose your miles—you cannot modify the booking. The hotel sends you back to Capital One, and the customer service department explains that it is the hotel's policy. They do not help the customer.

Looks like I'm in good company with these reviews. "Cancel for any reason" and get "90%" of your booking refunded, if you purchase this "coverage" - ah, but didn't you know they tucked the details away that that doesn't include the seat selection and everything else. when all is said and done you actually get more more 50% of your money back. Oh and my favorite part was "what's the reason for cancelling?" "It says cancel for any reason, I need to cancel." I will never book through Capital One again, I hope the extra money you kept keeps your CEO warm at night.

What garbage! Same old story she said he said and nothing solved for three days or going back and forth. Flight got canceled by again, no one taking accountability an I had to buy a ticket on a other airline, Flights reflected on capital one travel totally different than on Delta app, with? Safe to say .. Just refer to Delta app, least they'll be held responsible, in my case out of luck .. Delta denied responsibility for the cancelation but I honestly think that was error on their part for failing to connect me to my final destination with their constant flight change. End story, I'll book direct with airlines! Screw the 5x for the invaluable peace of mind.

Capital one travel is the worst! I wish I had never used them and booked through the airline. I had to cancel my flight due to an injury and the airline gave me a credit of $569.20 to use for another flight. When I tried to book another flight, Capital one rep told me it would cost an additional $587.20! That’s over $1100 for a flight that I could just book through the airline for $636!! What a scam!! NEVER use this company! I am done with them! They are horrible!!

As a customer of Capital One Travel, I booked a hotel through their platform, and I had to call them seven times because the hotel was supposed to issue me a refund. They never managed to get me the refund; instead, the claim was denied. The agency they partner with kept all of my money. I am extremely disappointed and will never use Capital One Travel again.