capitalonetravel.comReviews of capitalonetravel.com

If I can give 0 stars that’s exactly what it would be PLEASE DO NOT use this unless you pay the extra $100 to $300 for the cancellation because if you don’t pay the extra money and choose no refund just to book and you have an emergency and have to cancel they will still charge you for the room $ 826 they also have to where if you call the Hotel to cancel the Hotel can’t cancel it on their end so basically find someone to go in your place r you just paid for a room I will never use this site again I will book my rooms the way I been doing it I wish I would have read the reviews before I booked through them

Booked via Capital one. Unable to get a flight credit for a drop in airfare. Supervisor and customer service rep were highly unhelpful. I called my airline and had I booked direct with them I would have been able to receive a credit for the difference. Don't book through capital one. It is not worth it and their customer service is awful.

My wife and I paid $60 for the flight disruption assistance and couldn’t feel more ripped off. Couldn’t get them to help us change flights on a phone call and couldn’t get a refund for the assistance because an agent told us to book it ourselves. Mary the supervisor on the call line was just as unhelpful and couldn’t get us a new flight either. What are we paying for? Poor customer service and $60 dollars ripped off, won’t have anything to do with capital one in the future after this horrible experience and advise you to save yourself and do the same.

I sadly booked a flight rather then using the airline directly. What a nightmare. I had to change my flight. I had 2400.00 in flight credit. They booked my new flight, which was about 700.00 less but would not give me the remaining flight credit. I spent hours on the phone with them. Which did no good. Travelers BEWARE. This company is horrible. I spoke to a supervisor, who said he'd call me back. He didn't. I called and left a message for the guy to call me back. He didnt. Update**I finally spoke to a Supervisor about the 700.00 travel credit. I explained it felt like they were manipulating the prices. The Supervisor told me they had to make a profit somehow. I got off the phone and called Capital One (actual company) and filed a complaint.

Hate to even leave a star this is by far the worst experience ever and a total rip off I'll be in touch with corporate as well sad part is I will be canceling the card which also hurts your credit but I rather than continue letting them rip me off total disaster

booked a hotel for Tokyo, Japan with two beds shown in the room description and text that says "assigned at check-in". When we arrive, there is only one bed and CO-travel said pictures are not actual representations of what you get. I booked a 2nd hotel through their site that clearly says "2Kings", when I arrive, the receptionist says we have never had rooms with 2 beds. Capital one refuses to refund my 1st reservation because the reservation does not say how many beds are in the room.

THE WORST travel service i ever used, please do not book the tickets thru travle.capitalone.com. I cancelled my ticket way before the departure date and they still charge me Cancellation fee of $820 on $1187 ticket.

this is a lousy travel agency owned by Capital One. i had a hard time changing flights while traveling abroad because I was told I've gotta go thro the maze of Capital One Travel Second, despite being card holders for Capital One when Southwest Lost our luggages on 8/23/23, for months Capital did not respond and instead sent us a litany of impossible to supply documents for our compensation. Nothing yet on 11/15/23!! For us senior citizens in our mid seventies this has been a painful loss. "Whatever is in your wallet" -- Keep it there & please do'nt use Capital One Travel agency. they are totally bogus