capitalonetravel.comReviews of capitalonetravel.com

We got this card to get travel points. What a mistake. We booked a villa and the hotel said we only had a small suite. Capital One travel deals with a third party they don’t deal directly with the hotels or airlines and cannot even call their vendor they can only email them. You will not get any help in a timely manner. Their agents do not speak coherent English which makes it very difficult to communicate and their supervisors also can barely speak English and they will not transfer you to anyone else in the company. We will be cancelling our card.

We booked a flight and the carrier was Flexflight. We never got any confirmation. Finally we were sent an email that the flight was cancelled. We called Capitol One and they were unable to reach the airplane. A month later we decided we needed to just book another flight or we are going to not have a return trip home from our trip. We finally got an answer and it was that no refund could be issued and they would issue us a new ticket. However had already booked the flight due to the lack of communication. Overall, we have decided it was such terrible customer service that we will be closing our account.

They booked the wrong hotel, not even in the same state. Then in their attempt to make it right erroneously told me that there were no vacancies near me (turns out there were) and that the hotel they rebooked us in had high ratings (I specifically asked about the ratings). After accepting the rebooking (mistake), we checked the hotel online to get directions. It had terrible ratings. It was also further away than thought. We checked near where we were and while most everything was indeed booked, we found one with a vacancy on the 2nd phone call. We grabbed it and called CapOne back to cancel their rebooking. They said that it was too late and that we now had to pay for both. When trying to talk it out with them, they simply hid behind legalese and said that since I had accepted the other booking that there was nothing they could do. They couldn't cancel the rebooking and transfer the credit to my new booking. Very disappointing and not really believable. Especially, since its their fault that I'm in this predicament. They did give me a $50 voucher for future use. Right. I'll never use them again.

The customer support service people are moro$s. Keeps calling me back every day for the same issue that I told them has been resolved. I told the last person I talked to not to call me again regarding this and she got rude and said I was the person who called even though I was calling back after receiving a voicemail call! It appears that the customer service is outsourced overseas ( The Philippines?)

Book the flight with Capital One travel in January had to reschedule due to poor weather. Wouldn't you know the same fair class was unavailable when I rescheduled for March so not only did I pay hundred dollars per passenger in change fees but also another $200 per passenger for the upgraded fair class. Unfortunately my girlfriend fell from a ladder and bruised her ribs so she can't make the march trip. I tried to reschedule it for May and discovered that the original fare was now available so I called them for a refund they refused. I said so you can take my money but you cannot give it back am I understanding you they said yes that's the policy. we exchanged a few more pleasantries and I went to the airline website and without even calling anyone I was able to book the flight at any airfare I choose in with no change fee. I have also seen many instances of blackouts on their website when they say there are no blackout dates or fares. The reason I'm forced to use them is to use up a pile of reward miles I have accumulated when they're gone gone so is Capital One travel

If I could give it a ZERO, I would. WORST experience EVER. My husband booked international flights through Capital and my son's name is his nickname on the ticket and does not match his passport with full name. Capital One aka HOPPER cannot make any changes and no one from Virgin Atlantic will work with them to get it changed. I have been disconnected, promised call-backs, now for 24-hours to no avail. WORST. DO NOT EVER BOOK THROUGH CAPITAL ONE. I will most likely be discontinuing my card service with them after this experience.

One of the most horrible travel booking sites ever! Was not told they were a third party site. Was on the phone for close to 2 hours trying to redeem a one-way flight. Was eventually given a confirmation number that the airline never heard of. Spoke to the airline who upon digging found the reservation. After Capitol One sold me an economy plus seat, they could not guarantee it. In time I arranged it with the airline and hope all is good. I called to try and cancel my card or get the balance of money in miles back. They only return 50% of the balance. Finally told to use miles, charge flight on Capitol One and when charge books, tell them and they will deduct miles. Only took me 2 hours to learn this. Couldn’t I have known this earlier? There are much better, easier and consumer respectful flights available.

Under no circumstances, should you trust travel through Capital One. I booked a hotel through Capital One Travel and they immediately drafted my account for two days. This was prior to even showing up to the hotel. When I got to the hotel, it was so disgusting that I did not stay in the room for 30 seconds before leaving. I went straight to the front desk and told the manager that I could not stay in such a filthy place. The front desk assured me that everything was fine and I did not have to have proof that I was not checking in. I called Capital One immediately to explain the situation because the manager was so shady. I was told that everything would be taken care of. It was a lie. I was on hold for no less than three hours over the course of two days to try to get a refund from this disgusting hotel. In the end, the Capital One Travel supervisor patronized me for no less than 30 minutes and let me know that I should be thankful for getting half of my money back. I am canceling my Capital One credit card because Capital OneTravel. It is a scam. The workers and supervisors at Capital One Travel read from scripts and quote policy instead of listening to the CUSTOMER.