capitalonetravel.comReviews of capitalonetravel.com

Using CapitalOne travel was the WORST experience I have ever had booking travel. I would rate them a -10. I used CapitalOne travel service or the first time last year in July. After I purchased my airline ticket, I unfortunately had to cancel due to illness. I received an airline credit only to find out that my credit needed to be used on two different airlines. I was not informed before buying my ticket that due to purchasing one ticket with two different airlines (one leaving and the other coming home) that I would have to travel like this when using my credit. I have been trying to use my credit for about 5 months now, but I am being shot down every single time by some policy or another that is a "CapitalOne" policy and NOT the airlines. Most of the calls I made to CapitalOne I got a representative that was very rude, even the managers. I called one of the airlines directly to ask about their policy, only to find out it is different from CapitalOne. CapitalOne is trying to tell me I have to use my credit by expiration date or lose it, while the airlines tell me (and I found it on their website) that I only have to book before expiration date and I can fly any time after that date. Long story short (I called CapitalOne 5 times to try to work something out with them to no avail) So I do not lose my credit, I will now pay $50 to the airline (JetBlu) to take over my credit and they will book something for me before my expiration date (July) and I can fly any date I chose after. I have since closed all three of my banking accounts with CapitalOne and will soon cancel my credit card. I will be posting this on every social media outlet I can. Lesson: ALWAYS book direct with the airline.....NEVER use CapitalOne travel!!

Capital One travel is a scam! I had a travel credit for over 1k from a trip I had to cancel in 2023. I tried using my credit twice in 2024, spent over an hour over the phone 2 times, only to find out they were trying to sell me an overpriced flight - Basic Economy, without bags! They add so many fees and extra charges to make it impossible for you to use travel credits. On top of it, customer service was rude and unprofessional. They certainly lost my business. Stay away from Capital One travel and Delta Airlines.

I would give them zero stars if possible. I booked my Montreal hotel stay through Capital One Travel four months before my travel date. I called the hotel two weeks before my stay to confirm my stay and it was confirmed. However, on the day I tried to check in the front desk informs me that my reservation was canceled by Capital One a week before my arrival. I was not made aware of any cancellations. I had to scramble to figure out what was going on. I called Capital One travel only to be informed that, yes, my paid reservation had been indeed canceled by the third party they work with. They had no answers for me as to why that would happen and why I wasn't notified. They said they didn't know why that had happened. First and only time I book hotels through them!

By far one of the worst experience in all of my life's experience is dealing with capital one travel. I made a booking with a typo in the name and I had to spend over 20 hours on the phone with them but cannot get it corrected even when they said I would be charged an additional fee which I was willing to pay. Don't ever waste your money with them. Totally irresponsbile company.

When booking a car thru capitalone travel please be careful. Car rental office do not have hours of operation so you may book a car when office is closing. Also whatch what you search for as searches are not accurate. I had a one a bad experience with customer service. They only had one track mind without trying to listen to the complete experience to improve their web site and customer experience

Don’t book in the app for any travel! They offer all this wonderful things but they don’t deliver! You pay for the protection in case you flights gets delayed or cxl but they don’t rebook, the team is not on the US and they don’t have any knowledge. They don’t understand and when trying to look for a new flight they just get you around and around. Worst services! Never again.

I was traveling from Lima to Iquitos on Sky Airline purchased with trip interruption insurance. On my day of travel, Lima Airport was chaos due to inoperative runway lights. In short, I spent 12 hours at the airport trying to get a flight out, but even though I was rerouted I never left for Iquitos. Capital One Travel was useless. The first rep couldn’t read an itinerary and its history properly. His supervisor insisted I was a no-show for my flight. In sum, I lost the entire fare of $200 and never made it to Iquitos - another loss of $100 for the retreat was supposed to attend and $130 for my hotel. Never again will I spend actual money at Capital One Travel, and you shouldn’t either.

The Capitalone travel service is an absolute joke. We booked flights from Boston to Tortola almost a year in advance directly through Capitalone to take advantage of points on our Capitalone card. This was a bad mistake. After booking a same day flight from Boston to San Juan with Delta and then on to Tortola through Delta using Silver Airlines, we got a notification from C-One a month later saying that our flight had been changed. We were now flying a day earlier and had to spend a night in San Juan to catch the connecting flight. This is because Delta canceled the flight (which was not Capitalone’s problem to be fair). We called Delta and they couldn’t help us because it had been booked through Capitalone. We called Capitalone and they were completely incompetent. Call #1 lasted 45 mins and just as we got to the person who could help us, the call disconnected. Call #2 we were told that there were alternate flights available to get us there the same day. They even gave us the flight details. We were put on hold for 50 mins and they never came back. Call #3. Another 30 minutes. We explained the problem to the woman and she understood and promised to call us back with a resolution. She actually did call us back a few hours later and we were told that they couldn’t help us (even though the previous person said that flights were available). We had to call Delta. Net result, they were happy to take our reservation but when something changed (still 208 days prior to leaving) they were no help whatsoever. Skip this stupid service and book direct with the airlines. No value added. Worthless service