capitalonetravel.comReviews of capitalonetravel.com

AVOID at all cost. this company is the captialone version of expendia, so good luck making any travel arrangements regardless of the type of Captialone travel card you have. I have been on the phone with them and capital one venture x card trying to resolve travel that was cancelled by the airline. Useless.

I booked a flight thru capital one and once I booked it, the airline couldn't find the reservation. Capital One helped me find the reservation, but once it was found, there's nothing they could do to help me with the it. Couldn't add bags, couldn't purchase my seat. basically, I can't do anything with my reservation once I booked thru them. they were pretty useless as a booking site as they issue no warnings on their site that once the ticket is booked, there is nothing they can do. No help at all. Agents were nice, but that doesn't help me. When I've booked thru chase and amex, they were much more helpful and actually were able to add bags and change my seat when i booked thru them. Capital one has a lot lo learn on travel booking

If I can give them a negative I will! I booked through Capital One Travel for Grand Hyatt -Bali stays for 4 nights. I paid 5 levels up (around $100+ for each night) to a nice ocean view twice bed room 3 months ahead. I was told it was cancelled when I got there. Grand Hyatt staff told me Capital One didn’t pay them 3 days before the reservations, so it was cancelled. Grand Hyatt ended up giving me a garden view room which is about $100/night less than we I paid for because capital one just changed my reservation from Ocean view to garden view!!!! Which costs $400 less!!! I would never use Capital One Travel again!! It was a SCAM!!!

I cannot recommend Capital One Travel based on our recent experience. My daughter booked round-trip flights to London through their website, but encountered significant issues: When Virgin Atlantic cancelled and rebooked the outbound flight (resulting in a 12-hour delay), Capital One Travel was unable to assist with cancellation. We were caught in a loop between Capital One Travel and Virgin Atlantic regarding cancellation and refunds. Virgin expected the travel agent (Capital One Travel) to handle cancellations, but Capital One Travel claimed they couldn't help. My daughter had to book new flights on her own and initiate a dispute with Capital One credit card to recover costs. After a month of back-and-forth, only half of the original booking cost has been refunded. When Virgin Atlantic confirmed they had issued a full refund to Capital One Travel, the Capital One Travel support representative claimed no knowledge of this transaction. They insisted on an email from Virgin Atlantic instead of checking their own system for the refund. Customer service was inadequate in resolving these issues, leaving us to navigate a complex situation without proper support. The lack of internal communication and inability to verify transactions within their own system is particularly concerning. Overall, Capital One Travel failed to provide the assistance and service expected from a travel agent, especially during flight cancellations and rebookings. The lack of coordination between Capital One Travel and airlines, as well as apparent issues with their internal systems, creates frustrating experiences for travelers.

i booked 4 seats for my airtravel,and for 2 of connecting flights i didnt even receive a confirmation number and couldnt change seats,there site is a ripoff,never ever in my life i will book my flights through them.I am raising a BBB complaint on this.

Booked a hotel for 2 queens. My confirmation said beds assigned at check in. I called about this. COT said they were unable to change this or assign queens. I could cancel and re-book, but Capital One Travel could not guarantee my rate reduction from the initial booking!!!! The hotel said they had 2 queen availability but I had to call Capital One Travel, since the booking was through them! Got the total run around that the Travel Team reps were not answering their phones. On hold forever! Finally got the, can I call you back. I called again and got the same BS. I requested to speak with a supervisor… again, the supervisor was not picking up!!!! Waited for 15 minutes, requested to continue my wait. Said supervisor could not call me back! The first rep said someone would call me back???? ABSOLUTE WORST SERVICE FOR BOOKING!!! I WILL NEVER BOOK THROUGH CAPITAL ONE TRAVEL EVER AGAIN!!!! FIRST AND LAST TIME!!! TOTAL BAIT AND SWITCH TO RECOVER THEIR $100 Discount to me! I AM LIVID!!!! DO NOT USE!!!!!

They advertise hotel prices that mysteriously become more expensive right as you're about to book. It is insanely annoying when you do all the research on a hotel, decide the one you want to use based on the pricing being displayed, and then get the message of "This hotel price jumped an extra $30 a night in the last 10 minutes of you looking. Sorry about that!". I tried a different hotel option after seeing that message, and it did it again for a different hotel! I usually like my Venture X, but if Capital One wants to play games like that, I'll rethink my future with them real quick. If you are displaying a hotel price to your customers, make sure the price is updated at the point of selection, and not at the very last minute.

The prices are always well above what you can book directly or through the major travel portals. Example, just booked RT Boston to NYC flight - $247 on Capital One Travel, $197 for the exact same flights, same class on Kayak or on Delta's website. Car rentals, you can't select the levels of insurance coverage so you have to overpay at pickup.....Hotels higher on the portal than booking direct. They offer 5-10 points but overcharge you more than the value of the points.