capitalonetravel.comReviews of capitalonetravel.com

Believe me, stay away from Capital One Travel, even with the enticing 10x reward points and any travel credits. You will end up paying far more than any other travel websites or booking through the hotel directly. I learned of a very bad lesson of using Capital One Travel for hotel booking. I had booked a hotel in Asia and chosen the room type that was shown on Capital One Travel specifically a larger room with two double-size beds or a king-size bed with a total price about $400 more than a room with two twin-sized beds shown the Capital One Travel website. I knew well of these two room size difference as I had stayed in the same hotel before. However, the confirmations from Capital One did not show the room type (perhaps on purpose) or the bed size details. I called immediately Capital One Travel to raise my concern pointing out the lack of my bed type selection in the confirmation and was made rest assured by their customer rep on the call that it was a larger room with two double-sized beds or a king-sized bed assigned at check-in. However, when I checked in to the hotel last night, my worry was proved to be valid as I was assigned a room with two TWIN-sized beds instead of the larger room with two DOUBLE-sized beds that I had paid for. The hotel also showed me the room type sent by Capital One Travel was a room with two twin-sized beds only. The hotel manager asked me to show the confirmation from Capital One Travel. After spending a long time trying to justify my claim and rationalize the situation, the hotel has decided to accommodate me as a courtesy to change my room to two doble-sized beds when one is available. We are still not sure if I would get the room selected originally at this point. Of course, I was very upset and called Capital One Travel informed them about my situation but they provided no help at all. After all, shame on Capital One Travel with dishonest business practices deceiving card holders!

Do not book your hotel through capital one travel portal. I booked a hotel though the portal, but I wasnt able to be present at check-in. When I called capital one to add my husband to the reservation, they told me that wasnt possible and I would be unable to use my reservation unless I was physically present at check-in. When I called the hotel to get him added to the reservation they told me to call the 3rd party I booked through (capital one) - so when I re-called capital one, they told me they booked through a 3rd party (maybe like expedia), but they could not share the name of the 3rd party booking service. So I was stuck in a catch 22 where the hotel said the 3rd party booking service had to add my husband to the reservation, and then capital one saying they couldn't disclose who the 3rd party booking service was. It was nuts.

This is the absolute worst experience ever. Every time I call, I get harassed regarding verifying my account. Not in the normal way you might expect, but in some weird way in which I have to find my husband so that he can validate that I am a card holder. I can't even call the travel agency for a simple question without a '3 - 5 minute verification process.' When I called to provide feedback, the automated system does't recognize 'feedback' has a valid reason to call and disconnects you. What???? "I'm going to have to disconnect you," it says. Feedback is not welcome and sadly neither are customers.

I need to cancel a hotel reservation due to a family medical emergency. I was not allowed to cancel the reservation online (~10days before check in date) before the deadline for full refund. when I found the phone number and called in and got connected with an agent, it was a few minutes passed the deadline and I was not allowed to cancel the reservation to get refund unless I can submit document for family medical emergency. I submitted the document, and called in many times (across 2~3 weeks) to check the refund status and today was told the refund was declined by the hotel (or the Capital One Travel partner, I was confused by the agent). Such a shame, Capital One Travel! The entire experience, for me, feels like I’ve been dealing with a spam company which tried so hard to keep my money and not to refund me. I feel so disappointed.. So disappointed..

Capital One Travel lies. They claim to do a price match. However, I found a much cheaper rate on the hotel's website, and they refused to match the price. The rep on the phone lied to me about the price when I was looking at the hotel's reservation page showing me the rate. They are thieves.

Please be very careful with Capital One Travel. They will charge you double for a trip and only book it as a one-way, not caring about your return home. If you call their managers, they will lie and claim that you asked for a one-way trip, even if the recording clearly shows you requested a round trip. Most of their representatives don’t speak clear English, and they will argue that any issues are your fault. Stay away from them. Instead, open a credit card with American Express and use their rewards; they have great customer service. Avoid Capital One scammers.

This company should not be allowed to operate. Horrible, travel agents take no responsibility for nothing finding find. The flights were miserable finally found a flight and they were so unhelpful with anything regarding customer service or anything. Do not use capital one travel waste of your accumulation of points. Get a different credit card. Same with credit card side find another company

Horrible, travel agent they take responsibility for nothing finding finding. Flights was miserable finally found a flight and they are so unhelpful with anything regarding customer service or anything. Do not use capital one travel waste of your accumulation of points. Get a different credit card. Supervisor David was the most unhelpful. Much better dealing directly with airline or getting a real travel agent.