capitalonetravel.comReviews of capitalonetravel.com

They are a terrible agency that ruin capital one’s brand image. My flight got cancelled, the airline is telling me to get the refund from capital one travel as they are the agency. Capital One travel is just refusing to give my money back. Total scam!

Call centers are frustrating despite friendly agents. Each call offers a different ticket policy explanation, causing confusion and inconvenience. COT flexible tickets aren’t as flexible as they seem. I couldn’t modify my ticket, earning a 1000 credit that can’t be redeemed. Agents are courteous but inconsistent. The reasons are unclear, wasting time and requiring repeated explanations. Colombian agents are more knowledgeable and effective.

Booked flight through capital one travel with rewards and paid $206 for seats additional. Seats were cancelled by them according to American Airlines with NO notification through Capital one travel. When I called the day before the flight (2 months after I booked the flight) while trying to check in early through app I was made aware of the cancellation. When I called COT I was told AA didn’t accept the method of payment through them?? AA says not true that they in fact cancelled them. Never once was sent an email making me aware of the cancellation by COT nor given refund of my seats that were charged to my account. Wasn’t until I called their bluff that they offered me refund! Will NEVER book through them again!

I had a medical conference in Phoenix, AZ and I made my hotel reservations through Capital One Travel a week prior. I paid in full and headed to my conference. I arrived at the hotel and the front desk could not find my reservation and were fully booked. The travel agent called the hotel only to hear the same thing. Capital One Travel had no acceptable alternatives and I was left to make my own accomodations. I just wanted to get in my room after a long flight and find something to eat. Instead, I found myself hungry, tired, sitting on a bench with my luggage and approached by a man on the street asking me if I had found Jesus. If the error had been on my end, I'm sure they would have made me pay for it. 100% their fault and all they offered was a reimbursement. I will never use Capital One Travel ever again.

Their cancellation policy is deliberately deceptive. Make sure you read the fine print very carefully. We will be canceling our cards and will never use this company again.

ABSOLUTELY AWFUL. Booked a flight with them and they couldn't find a way to manage my reservation with the airline. Booked on an airline that doesn't even have a website. What a joke. Customer service representative was kind but not helpful at all. Will NOT be using Capital Travel again

As a loyal Capital One customer with substantial funds, I chose to book my travel through Capital One Travel for the convenience of having access to a dedicated travel agent. I expected the agency to prioritize my interests and ensure the best travel experience possible, along with providing the necessary customer service to handle any changes. Unfortunately, my experience has been nothing short of disappointing. Capital One Travel completely altered my flight itinerary without my consent—adding an extra stop and extending my total travel time from about 20-23 hours to over 30 hours! This significant change was made without any approval from me, the paying customer. When I contacted their support team, they claimed they had emailed me twice—which I never received—and assumed my lack of response meant I accepted the changes. This is completely unacceptable and reflects shady business practices. No company should assume consent from silence, especially when it involves critical travel plans. The representative I dealt with showed little care for customer service, offering a level of service far below what I expected. If you're considering booking flights or travel packages through Capital One Travel, I strongly urge you to reconsider. This experience has been a nightmare. Do yourself a favor and avoid using Capital One Travel.

Rating this after multiple problems over a year with Capital One Travel Portal, specifically for booking flights. Wrong information is pretty common, even on flights I've booked. For instance, it will say refundable only for me to realize that it was incorrectly listed on the website. It will say a flight is available but once I try to book it, it will be unavailable. I've never had these experiences over years of using Expedia and Priceline. The only reason I even look at the capital one travel portal is because I have the Venture X card. I have to call support so often and lately have had unpleasant and rude experiences.