capitalonetravel.comReviews of capitalonetravel.com

Complete disaster using Capital One Travel all 3 trips I booked with them in 2024. First two trips to Hong Kong and Orlando, the hotels didn't recognize the resevations that I prepaid for so I had to spend time and money to rectify situation with hotels on my own because Capital One wiped their hand of it. Last trip to Denver was the biggest disaster. I didn't realize until I received the Capital One Confirmation email that I booked the $88/night hotel for 3 nights instead of the one night that I wanted. Ultimately no one could help me change it because it was non-refundable and I ended up paying $300 for one night at a crappy hotel. I strongly recommend that you use up your remaining miles immediately and never use Capital One again to book travel. I am stunned that Jennifer Garner associates herself with them!!

Complete bullshit. First tried to book a rental car. Said I could book with my virtual card number. Kept getting error message. Called and they said I actually couldn't use my virtual card. Had to order a new physical card. When it finally arrived the rental car price had gone way up. Then tried to book a hotel, only because there was a $50 off deal. Kept trying only to keep getting error messages, even though I was using my physical card this time. Called and they said they saw no issues on my account even though there were charges and refunds for the hotel order 6 times. Then they just told me, without even looking into anything or asking what the error message said, that that meant there was no more hotel availability, even though their own website continued to say there was. Offered absolutely no help or solution.

Many people have learned the hard way that all bank travel portals are crap. You may earn extra points for booking through the portal, but these come at a significant cost: 1) You do not earn loyalty points for hotels and rent cars booked through the portal. Actually, you can earn Hertz points through the Cap One portal, but I don't think you get any loyalty benefits with other rental companies. 2) The prices for hotels and rent cars are consistently higher than booking directly with the hotel or rental company. I am currently on a road trip, and planning to stay at a Hampton Inn tonight. The room is $131 at Hilton.com, or $140 at capitalone.com. I have searched numerous cities for various trips, and this is almost always the case. Not once have I actually found a lower price on Cap One. 3) You do not receive discounted pricing for being members of AAA, AARP, or any other organization. 4) For air travel, Terms and Conditions are not the same as when you buy directly from the airlines. 5) The Capital One hotel search engine absolutely sucks. I just searched for hotels in Dumas, TX, and I got 102 hits, nearly all of which are in Amarillo, 50 miles away! If I wanted to stay in Amarillo, I would have entered Amarillo. (FYI, there are hotels in Dumas.) I used the map to zoom in to Dumas, and then selected the button for "search the map area," but it still gave me the same 102 matches. Between my wife and my daughters, I had three Venture X travel credits. It took me forever to use them, because the pricing was never favorable, and I didn't want to overpay just to use the credits.

It took capital one 6 calls x 1 hour per call to confirm our $830 credit, then about 2 hours to try to book a simple flight to costa rica without success. So 8 hours on the phone total and we are told to call Delta ourselves. Absolutely, excellent customer service.

Horrible experience booking with Hertz. Cap one charged prepayment of $90 a day (35% over what it stated online) and offered no invoice - Hertz says Cap one has it-? Now extra charges are coming in for gas and tolls. What a rip off - sky high rates hidden when you book - after hours spent trying to get an invoice, one is never forthcoming even after seven business days. BUYER BEWARE!!

Capital One Travel is a scam. Their "freeze the price" service should be considered a scheme. You freeze the price, but not the fare or the flight availability, meaning they're freezing nothing. You pay for the service, and they do literally nothing. If you miss the deadline to buy the ticket, they charge you the 'frozen price' service fee. If they no longer have the flight and the price changes, they say you can refund the 'fee.' This means they have no risk. They can't actually save that price for you; they're just hoping you'll miss the date to buy the ticket so they can charge you. But if you decide to buy, they simply say the price is no longer available and offer to refund the service fee. It's a scam, pure and simple. This costed me 600 dollars (difference in price of two flight tickets), I called them and they offered a good will $50 bucks. This report is my good will gift one-time gift to them.

Decided to try Capital One Travel and will never make that mistake again. Impossible to get any customer service if anything needs adjusted.

The worst. I’ll spare details but let my one star do the talking. Will never book through Capital One Travel again. It wasn’t just one incident. Multiple issues.