capitalonetravel.comReviews of capitalonetravel.com

My wife and I paid for seat selections on flights to New Zealand. Capital One Travel failed to provide those seats and refused to remedy it with the airline (United). So we had to buy assigned seats again directly with United. Then started the long and time consuming process of getting a refund from Capital One for the product they never provided us. Wasted 5-10 hours between my wife and myself to get a refund. All for the amount of $99. Capital One Travel has obviously never heard the adage "the customer is always right". Do yourself a big favor and book your travel elsewhere.

Very bad customer service, I was checking to how to use credit on hotel booking and by mistake i click on booking and I called right away I called to capital one travel i made mistake please cancel my reservation, same time they said yes , we will take care but after capital one charge me full amount and didn't help me out with my $$, Lost huge amount with capital one. very rude supervisior .

Never ever book with this garbage portal. Customer service is absolutely terrible. Each rep I spoke has different ways of doing things. Depends on your luck totally. Summary is I booked a international flight from LAX and with in an hour I tried to cancel and was hit with $184.71 cancellation fee. As per department of transportation all flights originating from USA are subject to free cancellation for 24 hours. So i called customer service and rep confirmed the same, he said will connect with supervisor (kim) and she understood my concern and was willing to help. Said she would contact the airline and put me on hold. Told me airline told to call back after an hour to get an update. She asked me to call back and some one will help as her shift is ending. So I called back again after 2 Hours and got connected to a supervisor named Ryan who dont give an absolute shit and continued to say that all airlines wont follow and he cannot do anything about it. I told him that last rep told she will contact airline again after an hour and he said NO. He continued to say that I didnt read terms properly and asked me to deal with it. When I asked him to have a conference call with airline he refused to do it and said its not possible. So i ended the phone call and contacted Airline directly and asked to cancel the reservation and they said I will get a full refund as it is under 24 hours and asked me to contact capital one as they are the ones who process the refund. Called CO again and was told if it was processed from airline then i will get back in 7-10 days. Asked for email confirmation and he said they cannot send any email as cancellation is from airline. As of writing this review, havent received refund yet. And this guy RYAN who is the supervisor need to be taught on how to deal with a customer in amicably solving the issue. Never booking again on this junk portal and might well as cancel my CC with them.

Horrible customer experience in which they blamed us for them not updating my wife’s maiden name to her married name even though the name change was formally made to capital One months ago. As a result we struggled to change the name on the reservations. Capital One Travel not only helped after multiple callls they blamed us. Please reconsider using them.

I used my rewards towards a hotel and booked directly through Capital One travel because they make you believe you're getting the best deal. It turns out I booked what they called a 5 star hotel. When I arrived at the hotel I realized it was no more than a 3 star hotel. I looked online at the rates for the nights I was there and it was $70-$90 cheaper than what I booked through Capital One. I should have done that research before I booked through Capital One. When I called customer service at CApital One they said they could not do anything about it and that is the rate they negotiated. Total waste of hard earned rewards. Don't book through the travel dept. Pay for travel using your credit card THEN apply your points towards the charge.

I have always been mostly happy with Capital One credit card. So I finally broke down and used Capital One Travel. They are useless, I would never use them again and I recommend you stay away. If anything goes wrong you will not get any help. I just wanted to change a flight and I spent literally 8 hours on the phone wasting my time. They told me I had to call the airlines. The airlines told me Capital One had blocked them out and Capital One had to make the change. Capital One said it was their system but they couldn't change it. I really regret I didn't go with Expedia who I use a lot, or better yet, direct with the airlines where you never have these issues. So, so disappointed in Capital One.

These guys suck. I bought a ticket with them. I had issues and they didn't care. It happened twice. Once my flight was cancelled due to weather, and the other time the hk gov changed rules so I was no allowed to fly. They never offered any compensation or refund, even though I had nothing to do with my situation. It's a hassle to talk to them, they treat you worse than any run on the mill travel agency, even though you pay 400 a year

Subject: Disappointment with Capital One Travel Experience Dear Capital One Travel Support, I am writing to express my extreme dissatisfaction with the service I received when booking my recent vacation through Capital One Travel. If I could give zero stars, I would, as my experience has been nothing short of a disaster. This was my first time booking a trip through Capital One Travel, and I expected it to be a stress-free and enjoyable process, as vacations should be. Unfortunately, the experience has been incredibly disappointing, frustrating, and stressful. I booked two rooms at a hotel in Edgewater, NJ, for $915 last Thursday. To my shock, just four days later, I discovered that the price had dropped significantly to $289 per night. I immediately contacted Capital One Travel to inquire about a price adjustment, only to be told that there was nothing they could do to help me. To make matters worse, I was informed that Capital One Travel only offers one day of free cancellation, which feels completely unreasonable and unfair. Once a booking is made, there seems to be no flexibility or recourse to correct issues like price drops. I am truly upset with this experience. As a long-time customer with a Chase credit card for over 20 years, I have never encountered such a frustrating and unhelpful booking process. This experience has left me questioning why I would continue to use Capital One for travel bookings in the future, and I am seriously considering canceling my Capital One card altogether. I feel completely ripped off and will not be using Capital One Travel again. I strongly urge Capital One to reconsider its policies and improve customer service to prevent other travelers from going through this same frustrating experience.