capitalonetravel.comReviews of capitalonetravel.com

I was trying to add a night and the person on the other line told me that all hotel resort fees were included in the night. I thought she said the room was refundable so I agreed to charge it thinking if there was something funky with the rate I would cancel the reservation. Turns out the room is non refundable and I was charged almost $60 more for the night than the hotel rate.

Eine Reise nach Ägypten mir eine Woche auf dem Nil und eine im Hotel - ein Albtraum 🥺 Meine Erträumte Geburtstagsreise war endlich vorbei. Meinen Geburtstag habe ich im Bett verbracht, obwohl ich nichts mit Eis und nur gekochtes gegessen habe. Die Hygienischen Zustände waren katastrophal. Ich konnte nicht gut atmen weil ich in der Kabine keine Möglichkeit hatte, dass Fenster aufzumachen. Ich musste deswegen 5-fache Menge von Kortison einnehmen. Wir haben einen 5 Sterne Kreuztfahrtschiff mit Deluxe Kabinen mit Panoramafenstern, die sich öffnen lassen können gebucht, und nur deshalb (Ich bin Asthma Krank -Behinderungsgrad 40%) haben wir die Reise gebucht und eingetreten. In Ägypten erwartete uns eine böse Überraschung. Schrecklich , wie man in Ihrem Reisebüro mit Menschen umgeht. Sie machen Gewinne auf Kosten von Menschen und denen Gesundheit.

Booked a trip to Captiva. Rented a 3 bedroom Villa on the beach. Thank God I checked with the hotel. Capital One Travel booked a 2 bedroom tennis villa. Talked to several supervisors, they admitted it was their fault and were going to try and remedy the situation. Nope. Called directly to the hotel and booked it myself. The biggest disappointment is I booked this in August 2024 for a trip in March 2025. Their suppose to be the experts. Never again. See if I can get my money back.

I have been using Capital One Travel for about 6 months. Some things are cool, but I have rented a car through their app and the business was a scam. I have not been able to access the louge because they are just too full all the time. And now I have been sitting in my car after driving 10 hous because Capital One Travel booked a pet friendly hotel, I am here at the hotel and they have no pet friendly rooms available? Also says non refundable? I have been on the phone for 56 minutes. This is super inconveniente. I just want a room that is pet friendly. It is not that hard. Capital One Travel needs to improve this communications with hotels. Now I am just on the side of the road at night. Horrible experience. I shoul’ve booked normally without using their app. I would be sleeping by now.

Poor…Worst… Agents and even the supervisor don't know what they are doing on refund, cancellation or rebooking of flight, They are like robotic staff in the office. Called them 6 times..waited on the line almost hour..nothing happen on our ticket…forfeited almost 1800usd. I will not definitely recommend them!

Capital One charged me $101 more to book a car than it would cost to rent from the company. Their reason was it was a business fee for doing the booking. Using this service to book a trip has so far been much more expensive. I'd advise never to use it and book direct.

They r the WORST OF THE WORST.THEY BENEFITS SAY THEY COVER FOR DELAY CANCELATION ETC AA DELAY MY FLIGHT TWICE WITHIN 2 HRS THEN CANCEL MY FLIGHT THEN REBOOK MY FLIGHT FOR ANOTHER AIRPORT 45 MINUTES AWAY FROM MY ORIGINAL WHEN I SAW THE EMAILS I CONTACTED CAPITAL1 TRAVEL ONLY FOR THEM TO TELL ME THEY CANT DO ANYTHING BECAUSE THE AIRLINE REBOOK BUT IM LIKE CAPITAL1 SHOULDNT U BE THE 1 TO ACT ON MY BEHALF THE REPRESENTATIVE SAID MISS I WILL TRANSFER U TO THE BENEFITS DEPARTMENT I ASK Y WOULD U I KNOW WHAT MY BENEFITS R AND THAT IS Y I CALLED U...SHE PUT ME ON HOLD N TRANSFER ME. JUST FOR THE BENFIT DEPARTMENT TO BE REPEATING WHAT I KNOW BUT NOBODY TALKING ABOUT REFUNDING REIMBURSING ME...MY QUESTION IS WHAT IS THE PURPOSE OF CAPITAL1 TRAVEL DEPARTMENT

Has anyone else had this experience??? I'm unable to book Delta flights through the portal. Each time I try I get a message stating either: 1) there are no seats available for one flyer or 2) the flight is no longer available at the posted price - and it sends me back to search again. I've talked to their phone reps numerous times. They can't seem to help. It's been a huge waste of time and I'm not able to use the points I've accumulated.