capitalonetravel.comReviews of capitalonetravel.com

We have now booked a flight and car rental with Capital 1 Travel. Both times, the online portal did not work for us, and we had to call to complete the transaction. It took us way toooooo long to get the job done. We had to demand to talk to a supervisor who ultimately was very nice and helpful, but not a fun process.

The travel portal is clunky and frequently glitches out, especially when trying to search for and book hotels. I use it only for the rewards, and will typically use another platform (mostly Google) to do the searching and then find the match on Capital One Travel. Lately the travel portal has been horrible to use, and I’m considering cancelling my card because of it and may move to another travel rewards card. I hope it improves.

Terrible customer service when dealing with any changes due to weather or unforeseen conditions. I had booked my flight and hotel through capital one to Florida but the airline canceled on the day of due to adverse weather. I have been going around in circles trying to get my refund for the hotel and capital one travel agents blatantly keeps telling me that the hotel can’t give the refund and when I call the hotel they say that they can work with capital one to agree on a refund. Unfortunately I can’t work with the hotel directly because I booked through capital one. It’s been a nightmare and stressful situation having to explain myself every time I call and talk to multiple agents at capital one , and whatever “notes” they have written down doesn’t help them or me. It’s frustrating enough to explain myself every single day and multiple times to different people on the situation. I am currently still waiting on my refund from capital one. I made the grave mistake of booking through them considering I have been a loyal capital one customer for several years but they have taken no accountability in providing any kind of compensation to their customers. I should have just booked with the hotel directly and perhaps I would have already gotten my refund. Very disappointed in capital one travel and booking through them as all they have done thus far is make me call them and follow up with no accountability of any sort on compensation for the hotel stay that I couldn’t make it to since flights were canceled and they still expect me to risk my safety and just be at the hotel regardless of the situation.

Consistently find better prices by going directly to the airline or hotel. COT uses Hopper as their back end engine. I found a better price on regular Hopper compared to COT Hopper. I tried to book a hotel room advertised as one of their Prestige Collections. COT site could not complete the transaction. Customer Service was no help and a time waster. I filed a claim in November 2023 for lost luggage reimbursement, but haven't heard anything yet. I haven't lost any money - so far, but I'm really wondering what I'm getting for my $395/ yr. COT really needs to function like a real travel site if they want to hang on to their card holders.

The Capital One Web Site information about hotel rooms is limited. It is not easy to find out if the bathrooms have bathtubs or not. Calling to find out is time consuming. First you have to enter your credit card number and then after a 50 second wait you are connected to an agent who only has the information on their web site. The agents are generally polite but that never answers detailed questions like “Does the room have a bathtub?”

Stayed at the Novotel Living in Singapore (Oct 10-16) & was very disappointed ….never again….. Room was tiny & majority had 10/12 steep steps to climb to enter the room. (Not children/elderly/disabled/wheelchair friendly if U need that)…bring your hiking boots! The 1 coffee machine in the lobby was usually either empty or being cleaned or under maintenance. The ‘cookies’ were same every day for a week & tasted stale. Staff not friendly. Elevator frequency really bad. Only 2. Maids & food delivery people often hold the elevator for ages so U can easily wait 5/10+ mins…mornings worse. I understand that late checkouts are never automatic but was told that “room was required at 3:30pm & I had to checkout no/later than 11am”. Do they need 4 & 1/2 hrs to clean such a tiny room? Location was 5 star - everything else was 1 star so I think 2 star is generous. I would never stay here again…many other better choices in Singapore …. I’m a Worldwide traveler more than 50 years & lived here in Singapore for 5years & return annually so am very familiar with what is the norm - this is not it. Sad that Novotel standards are not upheld at this location.