capitalonetravel.comReviews of capitalonetravel.com

I booked a flight using Capital One travel portal, and received travel confirmation email. However, when I arrived at the airport, I was shocked that the flight is not booked. I called Capital One travel help but he was not able to help.  I had to book another flight myself at the airport at a much higher price.  This is absolutely unacceptable. How can I trust the travel portal and book with it again?  I called Capital One travel help after the flight and asked for explanation and solution, but they refused to compensate me for the financial loss the stress I suffered due to their mistake. I am extremely disappointed with Capital One Travel.  This has never happened with any other travel portal.  I am shocked and extremely disappointed with Capital One travel service, and would not recommend Capital One Travel Portal to anyone. Please be aware.

Worst travel portal. After 10 years using capital one credit cards, it is time to move to other options. They showed a hotel with 3.5 star reviews when in reality, it is only 1 star. They used bait and switch techniques to get card holders to use thejr travel portal. Terrible experience and moving on

It's Capital One. I was totally expecting to be f*cked over by a giant corporation that does not care about humans, but holy moly. The portal is awful. I received an error message after modifying the dates on my flight. I then redid the modification and received the same failed transaction message. Found out 5 days later that apparently I was charged. In those 5 days, my plans changed. I spoke to a customer service representative who lied to me and told me they couldn't see my mods or error messages rendered, then apparently they could (1 hour into convo), then told me that whenever ANY customer modifies their flight info, the portal ALWAYS sends an error message and you just have to hope it goes through. I spent 4 hours and talked to 6 different people with Capital One Travel only to lose 700 dollars on these tickets that I had to cancel. Apparently, after YOU PAY for seat selection, they don't refund you that amount. I cancelled this flight and incurred not only the 500 cancellation fee (outrageous) but the additional 210 I paid for seat selection, I did not get back. I would NOT recommend this service. The point value is also not that great.

I lost track after 8 agents couldn't help. I think there were a total of 12 who couldn't get my trip from Newark to Mali booked. The agents said my card wouldn't work and the highest level supervisor said it was the travel site. CapitalOne Travel was put on earth so we could ask for help when we don't have enough frustrations. I'm not going to Mali or anywhere with their involvement.

If you read this, never EVER use this service. They allow you to use points and make buying things easy enough, but their service after the moment of sale is depressingly bad - almost as if on purpose. We bought plane tickets that we needed to cancel because of medical emergency. We got approval from both airlines, but Capital One Travel did nothing. They said they needed evidence of the medical concern, but then said there was no way to cancel with a refund for medical reasons. Every interaction was full of contradictions and lies. It's denigrating to talk to them. Finally, I went through the airlines and brute forced a refund from one. Then Capital One said they had to "investigate and confirm" the refund even though the airline signed off on it. They refused to pursue a refund from the second airline, all the while pushing me to buy additional services like hotels and car rentals for a trip we were trying to cancel. The end result is that Capital One Travel is one step award from a cartel. They hold all the cards once you book with them and won't do a single thing to support to you after the purchase. I will never, ever use this service again under any circumstances, and you shouldn't either.

We booked a hotel through Capital One Travel for our May Cancun trip. When we showed up at the hotel, we were told that the room reserved for us does not match the one we booked. Our booking was for a large room, whereas the hotel has us down for a small room. We needed to have the large room, so I got on the phone with Capital One Travel. Long story short, Capital One Travel told me to pay the hotel the price difference and Capital One will refund it to me. I did so after being on the phone with them for over 2 hours. We were tired and irritated at that point. Fast forward to today, I checked my rewards account and noticed that they removed travel points for what they refunded me. When I was in conversations with Capital One while in Cancun, they did not mention that miles would be deducted. So I called Capital One and spoke to a total of 5 representatives, over one hour and 40 minutes! (Exasperated). The final representative told me to contact the hotel. I told her that it doesn't make sense, since I don't have an issue with the hotel. I politely told her that I can't continue this call any longer and thanked her for the effort. So in summary, I wasted so much time and effort again with Capital One due to their mistake. I'm quite disappointed with their system and customer service.

i used Capital One Travel to booked a Hotel, so that i can used my credit. When i called the Hotel to confirm my reservation, they can not find my reservation. So i called the Capital One Travel Customer Service, (MELISSA her name with an Indian accent). She told me she can not connect to the Hotel's Customer service, because it's night time). It's not night time, i'm calling here in the US at 11am ( the Hotel that i booked was only 2 hours away from me). When i asked MELISSA, the agent to connect me to her Supervisor, she just hang up on me. ( so rude).

I had an incredibly disappointing experience using Capital One Travel. I booked a hotel through their platform, using all of my points plus $1,800 in cash. Within just a few hours of booking, I realized I needed to change my travel plans and would no longer be able to take the trip. I immediately called to cancel the reservation and request a refund. While I understood that the reservation was technically nonrefundable, I found it completely unreasonable that there was no flexibility whatsoever - even though it had only been a few hours since I booked and no services had been rendered. What followed was two weeks of frustrating back-and-forth with Capital One Travel. I was repeatedly told they were "checking with the hotel" and that I would have an update in 72 hours. Those updates never came unless I initiated the follow-up myself. After two weeks of chasing down answers, I was finally told there would be no refund - no credit, no rescheduling option, no points returned - nothing. I could not even place the reservation under a friends name so they could use the room. I am now out $1,800 and all of my points with absolutely nothing to show for it. This experience has left me incredibly disappointed, not just with the hotel's policy, but more importantly with how Capital One Travel handled the situation. It's unacceptable that a travel company and hotel can simply take your money and points and provide zero service in return. I expected more accountability and customer support, especially from a major credit card company like Capital One. I will never book through Capital One Travel again, and I will be moving all of my accounts away from this company. I would urge others to proceed booking any travel through Capital One Travel with caution.