capitalonetravel.comReviews of capitalonetravel.com

ZERO stars. I rented a car through the Capital One Travel app, using my Capital One credit card, and when I was able to return the vehicle 9 days early due to my repairs finishing very quickly, I was told I would not receive a refund, that it was "not their responsibility." The supervisor was worthless when I escalated the issue twice.

zero stars, stuck in Melbourne airport after an 18hour flight because capital one never paid the connecting airline jet star, despite the flight appearing on our up to date itinerary and connecting airline apps. Capital one is refusing to do anything after 2 phone calls for over 2 hours. Airline cant do anything because they never got paid and the plane is full. Forced into making a new booking costing $1800usd just to get home and capital one cant even tell me how much I will be refunded for there booking error or who to call to get refunded. Offered 2 $50 dollar credits. Never book through a travel agent especially Capital one.

I would give zero stars if I could. Trying to redeem my travel credit of $471. On the phone for an hour, charged my debit card for the difference in flight, then told me the charge didn't go through and I can't use my debit card - the charge went through. In the meantime, they said I had to give them a credit card. I did that, they charged it, said it didn't go through when it really did. So now I have two charges that went through, capitol one travel said it didn't, capitol one bank said the charges went through and I still don't have my reservations confirmed. They suck! If I didn't have a travel credit, I would have never used them again. Stay far away!

We need to cancel flights due to medical reason. It took them more than 2 weeks after we submitted the medical documents and yet without resolving the problem. When I called again and again for the follow up, they were getting rude and told me nothing they could do except waiting for Airlines response. I ended up contacting Airlines directly via chatting. They gave me an update right away. Capital One Travel is very unprofessional and unreliable when issues arise.

Don't book through the Capital One portal. If you ever need any adjustments / changes to your reservations you are pretty much out of luck.

I rented a car from Fox car rental agency that charged me extra after the booking was complete. They refused to honor the initial payment and Capital One credit card services declined to refund and support the case despite evidence with emails and receipts clearly documenting the differences. This card is meant to protect customers dealing with difficult travel experiences and they did the exact opposite. I've never had a credit card company decline my request for a refund before, particularly given the situation and the documentation in place. It was shocking and highly frustrating and disappointing. I'll never use this card for travel purchases again.

Don’t book with these guys. Made a giant mess out of my trip. I have been a customer of capital one for 20yrs. I will never use this service again.

I booked a Three Bedroom House at Hamestring Creek, Fayetteville, through Capital One Travel, and the experience was an absolute disaster. Immediately after booking, the host required me to agree to additional house rules that were not fully disclosed in the listing. While the listing mentioned a dog size restriction, it completely failed to mention a pet fee. Since my dogs didn’t meet his requirements, I apologize for not noticing the pet size restriction and informed him that I couldn’t accept the terms, and he explicitly told me to cancel. Following his instructions, I contacted Capital One Travel multiple times to process the cancellation. Their response? "There’s nothing we can do if the host won’t answer our calls and emails." No escalation, no resolution—just complete indifference. Meanwhile, the host outright admitted to deliberately ignoring Capital One’s emails because he only works with Hopper. When he finally answered their call—on the eve of my stay—he refused to approve the cancellation, completely contradicting his previous statement that my dogs weren’t allowed. Even after this blatant contradiction, Capital One Travel refused to step in. To make matters worse, the host messaged me just two hours before check-in, demanding that I agree to the house rules—even though he had already told me my dogs weren’t permitted. At that point, it was clear he was only looking for documentation that I accepted the terms to protect himself in case of a complaint—without ever giving me a fair choice in the matter. I was trapped in a situation where I either had to comply or lose my payment entirely. I spent hours making phone calls, desperately trying to resolve an issue that should have been handled immediately. But Capital One Travel refused to intervene, ignored the documented proof of my attempts to cancel, and ultimately did nothing to help. Because of this disaster, my family had to scramble for alternative arrangements, ultimately cutting our trip short due to the inconvenience. And, of course, Capital One Travel provided no way to leave an official review—suggesting they don’t want renter feedback or accountability. If you’re thinking of booking through Capital One Travel, be warned: If a host ignores them, they will do absolutely nothing to protect you.