capitalonetravel.comReviews of capitalonetravel.com

booked a flight from Lisbon to New York for October 24th through the Capital One Travel Portal, but the airline (Azores/SATA) unilaterally changed the flight to October 22nd—a date I cannot travel due to being in another country. When I contacted Capital One for a refund, they told me the airline refused it. But when I reached out to the airline, they told me Capital One had accepted the change on my behalf, making the refund impossible from their end. Now I’m stuck in the middle with neither party taking responsibility, and Capital One refuses to provide any proof or documentation of their communication with the airline. They keep insisting the change was “automatic” but won’t back it up with any evidence. Bottom line: I never approved the change, I can’t travel on the new date, and I’m being denied a refund for a flight I can’t take. Capital One Travel is completely unhelpful, opaque, and refuses to take accountability. Lesson learned: Never book travel through Capital One. If something goes wrong, you’re on your own.

When I purchased my first flight via the Capital One app 8 years ago, I entered my information that included passport info. Since then, whenever I buy a flight, I don’t see my passport info, I only select the names of everyone going on a trip. This system allowed me to buy flights with an expired passport which is RIDICULOUS! If it gave an error at purchase months ago, I would have replaced my passport. Instead, it easily took my $2,500 without a problem and then I was told at the airport (3.5hrs before my flight) I couldn’t check-in due to an expired passport and was advised to fix it the next day and then call to reschedule my flight. I asked if I should stay at the airport and was told no. That I can just call to reschedule. I immediately set an appt to get a passport the next day and when i called Capital One to fix the flight, i was sent to Liberia Airlines who then sent me to British Airways. Then they told me Capital One needs to call them, not me. So here I am, calling Capital One Travel again only to be told, tough luck, if you would have stayed at the airport and called us 3hrs earlier, we’d be able to help you. I nearly lost it! Since I had spent another $3,000 in lodging and tours, I booked a 1-way again via Capital One. Now, I’m being forced to purchase another set of returning flights because since we were “no-shows” to the original flight, our return flights were cancelled. I am so pissed that Capital One can easily take my money and hold no responsibility!!! Account/Order/Tracking number: XMFT9O, ZL7WGM, XMEOGV Money paid to business: 2750.25

HORRIBLE, Pathetic service. Policies, customer service, managers all are absolutely terrible. They should be banned for any business. And reported to BBB

Awful customer service and even more deceptive ticketing. Purchased a first class fare for the same price as AA was offering. Ended up with an economy seat on 2 of the 4 flights. They refused to upgrade the 2 flights even though the price was the same as the direct airline price and the first class cabin was nearly empty. So pretty much they charged me $1056 for the AA first class ticket then pocketed the money they saved by sticking me in economy for 2 flights. Oh well, we have the Amex Platinum as well so we will just get rid of the venture x.

Horrible horrible customer service out of a packed room in India… always loud background and unhelpful customer service. I called multiple times and was basically told to go screw myself. Not worth a few bucks saved, cost me way more in the long run.

This was the first time I used Capital One travel. I rented a car. It immediately charged me $703 and the rental car company was Fox. When we picked up the car I tried to change the date of return they said they couldn't do that because I had pre-paid. The car that Fox gave us had several issues. I did turn it in a day early and Fox issued me a receipt for $603. Capital One says that I don't get the money back. BUYER BEWARE. I would never use those companies again or prepay.

Beware of bait and switch tactics. 0 stars if I could. I booked a hotel in Japan. Showed up to the hotel on day of check in. The hotel did not have any record of my reservation. I showed them my booking confirmation. Upon further research, the hotel stated that I was actually booked at a different hotel down the street. This hotel was a downgrade, sort of like comparing a Marriott to a Courtyard by Marriott. The hotel also advised that the reservation was booked through Agoda (enough said). Why in the heck is Capital One using Agoda?!!! Agoda has one of the worst if not the worst review ratings of all travel booking websites. I contacted Capital One Travel. Wasted over 2 1/2 hours of my vacation time, speaking to various representatives until finally I reached a supervisor who finally sorted things out, but unfortunately for me, Capital One Travel wouldn't book me in my original room (which was still available), but instead booked me in a downgraded room. Also during this vacation, I booked another hotel in a different part of Japan. After the above fiasco, I contacted the hotel in advance of my arrival to confirm they had my reservation. Can you believe it? They also stated they had no record of my reservation. The hotel asked if I could provide the Booking ID number which was not listed anywhere on my Capital One booking confirmation. Had to call Capital One Travel once again. This time I got lucky and Capital One provided me with the Booking ID number. Why isn't this number provided to begin with? The hotel was able to locate this reservation, phew! Going forward, I will only be using the Capital One Travel website to redeem my annual travel benefits which come with my credit card.

It they had zero stars I would give them this or even negative stars. I am a capital one travel card holder. I have used them on a few occasions, and it is getting worse. First travel was for my wife and son to fly to Portland from Las Vegas - booked on Alaskan airlines - by they booked it through Hawaiian airlines - the confirmation number I had did not work to check in, the offshore customer service who barely speaks English was no help. Finally, called Alaskan and they told me the issue and got the right numbers to check in. Next, was the fact the hotels are widely overpriced. Today tried to book a hotel to use the plethora of miles I have, I asked for a hotel in Coralville, IA. I found the one I was looking at on the computer in their system - but was incorrect as it was in a city 59 miles away from where I asked for the hotel - which I booked because why would they give me a city an hour away from where I asked. Again, offshore customer service center with typical poor English-speaking skills was no help. I will never do business with this travel center again.