capitalonetravel.comReviews of capitalonetravel.com

I just don't understand how capital one can run a service like this awful! Capitalone is a very strong and respected by a lot of people because of their excellent service, but this travel service is just a disaster. I booked a flight, and then I need to change the date. first I saw the same flight available on the new date so I tried to do it online, then it didn't allow me and asked me to call them. Then I called, then it opened a box of worms... They said the flight was not available. I said I saw it online, it was still online when I was calling. They said I must've see it from airline, not from c1 travel website... Every single question, no matter how common it was, they needed me to hold for "2-3" minutes, which actually were 10-15 minutes, then "no" to me. then I asked another questions, then they held me for another "2-3" minutes, then after a few questions, 1 hour passed, and nothing got solved nothing got cleared. They asked me to contact american airline but AA said I booked from agent so I had to contact c1 travel. so on and so forth. C1 just not doing any help to me. I tried to call several times and check to see if I could talk to someone who really knew the rules. but no... even their supervisor said same thing. just no, nothing, none. Update: later they found a ticket, it was $700 from the airline. They said they could change it for me, but I needed to pay the difference. And the price they had was 1800... plus change fee 150. Yes, they forfeited over 1000 from me!

I booked a trip through Capital One travel in September 2025. Due to the government shutdown my trip was cancelled. Delta gave me a full refund. Capital One Travel is keeping almost $70 and I even purchased their flight disruption which enabled me to a full refund. They are a complete rip off and I would advise people not to book through them.

Difficult time resolving anything through customer service if you need help with your flights. Booked through Capital One travel and agency says check with the airline because they can't do anything. Airline says its an agency problem. Always a back and forth. I regret using Capital One Travel despite the travel credit provided with Venture X holders. Not worth it, just book directly with the airlines. Capital One customer service: do better.

Scammer not customer service i am getting better from the vendor,,

I booked a hotel through Capital One Travel for last weekend, and when I checked out, I noticed the hotel receipt was $95 less than what Capital One Travel charged me. To make sure I wasn’t mistaken, I called the hotel directly, and they confirmed their price was correct—meaning Capital One Travel overcharged me. I then called Capital One Travel’s customer service, expecting they’d make things right. Instead, they told me there was nothing they could do because I had already agreed to pay when I booked, even after I provided proof of the hotel’s actual rate. The lack of accountability and support was incredibly frustrating. I will never use Capital One Travel again. If you value transparency and fair billing, I strongly suggest booking directly with hotels or using another travel site.

Booked villa in Bellagio through CapOne Travel for Wonderful Italy Casa Elena: NO communication from host until the day before check-in when after several emails, they requested passport information from our group. Unit was booked months in advance. The day of check-in we made several calls to the host and booking agent - who ultimately put us in touch with the host - to confirm someone would meet us at the villa upon our arrival in 2 hours! We arrived at the villa to find it was a complex with several entrances and the host, again, was unresponsive to calls for directions to the apt. After several text msgs and lots of searching on our own we found the correct entrance but not the rep. We were asking everyone in the area if they were the host for Wonderful Italy with no luck. Sent another text and heard the 'ping' of my text alert with some random guy at the edge of the property with his nose in his phone oblivious to us looking for him. After we directly approached him and asked he confirmed that he could show us the property. He brought us to the door, handed us the keys and promptly left with no overview. After sunset we learned the thermostat was merely a prop and there was no central heat in the apt. There were instead wall units in the bedrooms which were totally ineffective! We reached out to host again with no help aside to confirm that the units were on (they were). After several requests to have the heat addressed and falling temps the responses stopped from host. Two seniors in our group struggled with health issues after a full night with no heat and the next morning we all packed up to leave. The host then said that someone would come to check the heat. After our checkout we received an email stating that the heat worked fine and we must have turned them down (we didn't) and no amends would be made for our lousy stay. Book elsewhere.

Never rent a car from SIXT on Capital One Travel. In September 2025 rented from SIXT trusting that Capital One would not work with them unless they were a reputable company. My experience was as follows: 1. They refused to rent one of the two reserved cars to my group because the reservation was made under a different name, even though both drivers on the reservation were present with photo ID. Their offered resolution was to check out the cars to us at a new rate, nearly twice the originally reserved rate. 2. They checked out a car to me that had a flat tire. 3. When I returned to the office and reported the flat tire, the SIXT agent checked out a different vehicle to me. Unfortunately, the second vehicle had a parking slip meant to allow me to exit the parking garage (Union Station, Washington DC) but when I got to the gate I found the slip was not validated and it would cost me $16 to exit the garage. The parking attendant at the gate told me that happens all the time. 4. When I returned to the office, the SIXT agent expressed no surprise or regret for the inconvenience, they simply validated the parking slip. 5. When I returned the car at Washington Reagan International Airport, the SIXT agent there looked over the car and told me it was ok. However, 10 days later I received an email from SIXT stating that there was a 10cm scratch on one of the fenders and asking me if I had taken pictures or video to confirm the scratch was present when I checked out the vehicle. I responded that I had not taken pictures or video, but disputed that the damage had occurred while I had the vehicle. Note: the picture they sent of the damage was so poorly lit, it was impossible to see any damage at all, and the time stamp was from several hours after I dropped off the car. 6. SIXT responded a week later stating that I owed them $532.50 for the damage. I responded to SIXT asking them to provide a time stamped photo showing the car without damage in that spot from before my rental period. I have not received a reply as of the writing of this review. 7. At this point, I called Capital One Travel to complain and was told by the agent there that "SIXT does this all the time, and that they didn't recommend renting with SIXT." This came as a surprise to me, as they are partnered with SIXT. 8. I googled SIXT scam, and discovered that there was a class action law suit that was settled by SIXT in May 2025 for 11 million dollars, where SIXT agreed to stop the practice of charging customers for damage without providing reasonable proof the customer was responsible for the damage. My conclusion is, do not rent from SIXT, ever. And if you choose to use Capital One Travel, please exercise extreme caution, as they do not hold themselves accountable for the service/business practices of their partner companies. Chris Schafer SIXT Damage Claim SX- 9076387084-88-800

I had previously paid for a car rental reservation in ATL Airport. When I arrived at the rental car location they informed me that they had no cars. I called COT, and asked if they could get me another car at another rental agency? They replied" we'll refund your money and cancel your reservation". I said no don't cancel my reservation yet. I asked if the reservation would be the same amount as we'll add the car type? He replied no. I asked why not? He said we can find you something else. Long story short, the car rental agent Ms. Kim saw how frustrated I was and came to my rescue. I will never ever, ever, ever use this agency again. PERIOD!!!!