capitalonetravel.comReviews of capitalonetravel.com

No benefits to booking a trip with capital one travel. I am an American Airlines credit card holder and decided to book via capital one for the benefits they say you get. Don’t bother. If you need to make changes or need a travel credit, they tell you to contact the airline. The airline tells you to contact capital one. It’s a joke. American said they would have credited my trip had I booked with them directly. So now I’m screwed and lost money and all of my miles. Book with the airline directly. Don’t bother with capital one. Terrible service.

NEVER USE CAPITAL ONE TRAVEL!! The website is horrible to navigate online and on the phone. I booked a $600 ticket on Dec 31st, had to cancel due to an issue that came up and they kept $150 of the $600 ticket. Never recieved an email confirmation. And the money only processed on the Jan 3rd so I wasn’t even sure it went through properly. Not to mention I called and asked for a one-time courtesy refund and they said they can’t “overwrite” policy. Ridiculous. I get better refunds using Bookings/Agoda/the actual airline companies. I thought Capital One would offer better ticket protections but they do not. It is NOT worth it!! They tried to offer me a $50 credit instead. Absolutely not. I’d rather have my full $158 dollars refunded.

STAY AWAY!! Worst experience I have ever had. Price on their site was $411 however because I was using my cancellation flight credit to book, I had to actually pay 4.80 more. My flight credit was $565.40!!! What a rip off!! I had to pay $159.20 more than others buying the same ticket. Then the person couldn’t help me with my seat assignments even though the price I paid included picking a seat. After 50 minutes on the phone with them, I now have to make a call to the airline to choose my seats. I will NEVER use them again and the additional amount they charged me on my capital one credit card will be the last charge they make. Horrible customer service!! Don’t sell flights if you can’t offer full service. I should have booked directly with the airline. Hard and costly lesson for me.

If I can give them negative stars, I would! They are unkind agents. I kindly asked for a refund for cancellation due to my 1 year old daughter getting sick and they denied my request. Absolute thieves

This was the worst travel agency experience I’ve ever had. TAP Airline canceled my flight, so I requested credit to book with another airline. After spending 45 minutes on the phone, I was told they’d email the airline to confirm the credit and that I’d get a confirmation email within 24 hours. Four days later, I called back only to find out I had to contact the airline directly. Another 35 minutes on the phone with Gem and Josh (a supervisor in Costa Rica) got me nowhere, as they were unwilling to help. I like Capital One, but not Capital One Travel, and I’m now reconsidering my need for the Venture X.

Don’t ever try to book a fly with capital one travel is a horrible company horrible customer service and if you book a flight with capital one travel don’t think you’re gonna make it cause it’s just a scam .

Had several good experiences before, but this one was very bad. I booked a rental car for $150, detailing that I would return it in a different location. When I picked up the car they charged me an extra $432.50 for a different dropoff, international fee and airport fee. And when I called customer service they said to take this up with the rental agency! They definitely should have known and fairly quoted me ALL charge so that I would have been able to find another rental car.

Horrible! Booking with capitalonetravel has been thee worst booking agent experience in all of my frequent travels. My preference is to book with airlines directly but capitalone now requires booking with them to use the annual credit. I happily booked and thought things would be smooth but that could not be further from the truth once hit with a flight change, not once but twice. Each time there was nothing but confusion between capitalone and the two airlines handling my flights. The confusion resulted in multiple hour long phone calls and travel anxiety because the capitalone agents were some of the most incompetent and unhelpful people one could come across. Even after repeatedly explaining that the airline is saying there is a ticket issue they would attempt to refer you back to the airline telling you to contact Capitalone. After my last around and around with a dismissive supervisor who insisted my ticket was fine and would receive a reissued ticket. I received a message saying the reissue department can't reissue the ticket. Which means there was issue like I said days ago. Now once again back to square one and needing to call again to get a credit or new ticket for the third time. I have a new credit coming next week and I actually dread trying to use it after this current experience.