capitalonetravel.comReviews of capitalonetravel.com

THEY KEEP TRANSFERING ME AND UNABLE TO HELP. HORRIBLE

Capital One uses Expedia which has zero respect by any of the hotels it books. If I knew they were using them, I would not waste my points. A real mess for all bookings through them.

I booked through Capitol One travel for a flight on JetBlue. NEVER again. My seat selection never went through and I had to rebook the seat on JetBlue. Then there was a minor error with my reservation (a typo in a number). I spent an hour on hold with JetBlue to fix it, only for them to tell me it had to be corrected by Capitol One. I had them make the correction on the phone, and its still not fixed. This means calling "again!" Third time trying to get a simple change so I'll be able to check in for my flight. So basically, there is absolutely no benefit booking through Capitol ONE. Just cut out the middle man and book directly with the airline. Capitol One made it seem like, "if you book through us, you'll get more benefits." WRONG! You'll get more work to do. Beyond bad. If you want to get results here you go: Third-Party Escalation If Capital One does not resolve your complaint internally, you can escalate the issue to external regulatory bodies: Consumer Financial Protection Bureau (CFPB): You can submit a complaint online regarding financial services. OR Better Business Bureau (BBB): File a complaint on the Capital One BBB profile to request a response through their mediation channel. Companies do not want us reporting them! They deserve to have a spotlight on ripping people off!

So silly - doesn't cover various major routes, eg. was unable to find a single flight from Nairobi to Washington DC and the agent said this was because they had no agreements on this route. Was about to get the Venture X travel card so at least I know to stay away!

Wow. I wish I read these reviews before trying to book a hotel because same. I made a date error and immediately tried to change it and they could do nothing. Disputed it with my credit card. Nothing. About $300 for 2 nights at a hotel I never stayed at.

Recently went to book a hotel in Vancouver BC using my Capital One miles. The Capital One price was more than 3 times the hotel's pricing on its website!! It appeared that it was true for all hotels in Vancouver. Talked to Capital One travel to confirm.... It was confirmed!!!!

I got the Capital One Venture X card in November knowing we would be going to Disney in May so I put all of our spending on it to hit the 100k bonus and wrack up as many points as I could. This past weekend I started trying to book our flights through the portal and for 4 days I kept getting a message saying "uh oh something went wrong please search another flight". Other sites had this flight completely open and even the Capital One call center said it was available and they could help me book the trip but they couldn't tell me why I had an error. I finally realized my daughter, who is almost 2 and will be 2 for our trip, was being marked as a lap infant, though at no point did I select this or have the opportunity to change this. When I removed her from the booking it worked. After I called the call center again they told me my options were to book my entire party then call back and try to book my daughter separately. Absolutely not. The only other option that they suggested was to book on an outside site. Really. So I cannot use the $300 travel credit which is partly why I chose the Venture X over just the regular Venture card, knowing that we were taking this trip. I also will not be getting 5X miles at no fault of my own. This is insane that if you are trying to fly with a child under 2 it's just literally not possible to book through the portal in a way that any normal parent would be comfortable with. I can almost see how it would be difficult to book a lap infant but defaulting to a lap infant when I am actively trying to buy them a ticket makes no sense. They did give me a $100 credit but now that I see how ridiculous the portal was to use I'm not that excited about it.

I will never book travel on Capital One Travel again. I made a small error when booking a hotel recently. I was looking at the wrong calendar, and got the dates off by 1 day. I immediately called Cap One Travel, and they were downright robotic in their insistence that they could not (would not) help me. They pointed me to the hotel, but of course, the hotel told me that they couldn’t make any changes because the booking was made through Capital One Travel, and only they could help me. Back and forth, back and forth. I’ve been a Cap One customer for more than 30 years; clearly loyalty means nothing. Do not book with them; they couldn’t care less about the human element of travel.