capitalonetravel.comReviews of capitalonetravel.com

I booked a rental and they had no cars and I had to call and get it taken off they don’t wait til it’s verified and so the next day I rebooked and kept the car 1 day and enterprise have gave a paper and they are verifying that I only kept the car one day and they are saying that it’s on them and not there end so I know it’s cheaper through them but definitely not worth it if you have to keep it less days or don’t go get it they are still charging you for it and holding the process out for u to still have to pay and be accountable for something u never used. #neveragain it’s been going on since the 5 th and today they gave me a number that don’t work I’ll just book through my other card

Booked Emirates flights and hotel for my honeymoon to the Maldives through capital one travel. Itinerary included an overnight layover in Dubai. Obviously given the current situation, I don’t feel safe flying through Dubai this weekend. Emirates official policy at the moment is to provide a full refund with not cancelation fee for flight through Mar. 31st. Capital One travel on the other hand is charging a $600 cancellation fee despite Emirates policy which is such a joke. Lesson learned I guess. Even if a war breaks out, Capital One will hold on to your money. I’ll be booking direct from now on.

I booked one night at Bavarian Lodge in Leavenworth, WA, using Capital One Travel. The morning of my stay I received travel/ weather advisories that indicated only emergency travel should be conducted on the route I needed to take due to a winter storm/ blizzard causingunsafe conditions. I called the property and explained this, asking for a cancelation waiver. Steve (9:25am on 3/10/26) indicated it was the decision of the 3rd party to approve a waiver. I called Capital One Travel (Rachel 9:30a 3/10/26) and they said it was Bavarian Lodge's decision. Someone lied. And no one was concerned. Terrible customer service on both ends. I was looking for a credit so I could rebook; however, now I will not stay at this property, and I am consideringcancelingmy CapitolOne creditcard. Shame on you both!

Major word of caution: Capital One Travel significantly inflated my hotel room rate. I paid a total value of over $2,200 (points + cash) for two nights, only to find out the hotel’s direct rate was $299/night. When I reached out to resolve the $1,600 discrepancy, Capital One offered excuses rather than solutions, even suggesting I use my points on other things next time. As a former long-time Amex Platinum member, I regret switching to Venture X. The lack of price transparency and the dismissive customer service are dealbreakers. I accept my mistake for not cross-referencing the price beforehand, but the level of price gouging here is predatory. Moving my business back to Amex.

The worst customer service. I booked a flight through them wanting to give them a chance instead through American. Because I’m a Aadvantage member if I would have booked through American I would have received a travel credit but since I booked through capital one travel instead, capital one is not offering any kind of credit. NEVER BOOK WITH CAPTIAL ONE TRAVEL. Always book with the airline.

This has to be the worst customer service I have ever dealt with. I will never use their portal again after a flight itinerary got completely changed and they wanted to charge $8000 to change it.

If I had an option less than 1 review, they would get it. I chose to use capital one for their flight rewards. I have flown on several trips through them without having to change or reschedule. However, I booked a $500 flight to Corpus Christi. We are no longer able to go. They told me, if you need to make changes or need a travel credit, contact the American airlines. The airline tells you to contact capital one. It’s a joke. American said they would have credited my trip had I booked with them directly. So now I’m screwed and lost money and all of my miles. Book with the airline directly. Don’t bother with capital one. Terrible service. I will never give them any of my business again!

Booked a hotel. Added cancel for any reason insurance. Bad weather caused cancelled flight, had to cancel hotel. Website stated can not do online, must contact agent. Phone call answered with message that they were having phone issues. Kept calling for over 2 weeks, same message. Looks like I am out $$$