Canyon Legal GroupReviews of canyonlegalgroup.com

Called to follow-up the recent email for my accounts to mark as settled, 2 accounts paid on dec1 2020. As of today accounts have not been marked as settled.

Your people can't get anything right!!! I ask for a list of attorney fees for the year 2020 & you send me a payment schedule that was dated 2019. You had a problem getting my credit cards straight. You contacted all of my creditors, when you were supposed to only contact certain ones. Now the cards I wanted to keep are closed!!! This company is the scum from the bottom of the barrel!!!!

My financial circumstances changed over the past two years. I was able to make several additional deposits into my account, and for the past 8 months there has been a balance over $10,000, yet no settlement activity was taking place. I made about a dozen phone calls to Canyon during that time, and was told that settlements should be happening at a rapid pace. The reps all said the same thing: "I don't understand why this isn't being handled. I will check into it and call you tomorrow." I never have gotten a call back. Last week, I deposited enough money to pay off my two remaining cards IN FULL. Nothing was done by Canyon. Now American Express has sued my ex-wife and we've been assigned to a local attorney. I've been advised that he will be taking over the negotiation. Why is there a negotiation when my account has enough money to pay this off? Why were we sued almost a year after the account could have been paid off? Nothing was done on my accounts for six months, but I got emails from you every month explaining how we could accelerate the program by depositing extra money. I've sent in $30,000 in extra money. I paid you guys $20 grand to handle this, and I could've just paid it off myself. I feel like I have been, and continue to be, involved with either total incompetence or a scam. I've just had another rep, Eric, promise to call me tomorrow with an explanation. He's the ninth rep who promised that. I will bet you $1000 he doesn't call.

Canyon legal misrepresented how they do business entirely. I’m currently in litigation on 2 accounts and a notice of intent on a 3rd, forcing my hand to declare bankruptcy. I have essentially paid 15k in 1 year of which maybe 2500 went towards accrued debt. This company ensured they made their money but gave no consideration to the clients needs in any way

Barb, customer service, is the only person there, I think, that has NOT sold their sole to the devil. Canyon has lied and anyone using this company after reading this review gets what they get! This company takes your money, charges thousands of dollars and does very little to help you. I have the proof if you need it, just look at the money they have taken from me and the judgements that they just let happen without even trying to defend me. They do not want to use the money that you pay them for the help they promise at the beginning of this scam. They just let you go to court with no defense and let judgements go against you. My stress level is higher now then when I was in a war zone! They will not care “for real” about your situation, the customer service people act like they do, and they do nothing to help and maybe 10% of the time return a call with any information to help you. My credit and reputation is worse than the worst person out there now, but I have never missed a payment, even added money that they never said I would have too. Was paying over $1,000 a month and not one thing has been paid off or even attempted to be paid off in 2 years. So many hidden fees hardly any money goes to your bills. People needing help, beware! Check BBB, they have high ok rating, but read ALL the reviews. BBB gets paid off I know for a fact now! They will tell you this is easy and you will be happy, sign this massive contract and it will be good. They lie! It is a scam! They have destroyed my trust in anyone calling me selling me help or anything! Never felt this way in my life! Worst money scam I have experienced in my life. Retired military, disabled, anything, they DO NOT CARE!

Horrible service. I have been in a payment program with this "Legal Group" for 2 years. This summer (July) they "Just Stopped" paying one of my creditors as agreed. The payment agreement was for 13 payments. They paid 6 and then stopped. There was money in the account and no reason to stop. When i called to let them know, that i had received notices from that company, they had NO IDEA. The debt was sold to a collection agency!! I called Canyon, their representative said "sorry, Now we'll just have to renegotiate with the Collection agency that they sold your debt to. We'll let you know how it goes." I tried to reach Supervisors, Managers, anybody! But the Customer Service at Canyon is a brick wall and You Shall Not Pass. Pathetic. AVOID Them

I have had to call numerous times to get information. Waiting for information and when it finally arrives, it is incorrect or without details. Keep being pushed off until the next day and then the next day.

I don't understand how anyone could give this company five stars. Have you guys seen the Google reviews, the Yelp reviews or the BBB complaints they have received? They are the worst company and the worst customer service team you will ever deal with. First of all, I have been with Canyon for 1.5 years. I was stupidly hooked into the program as I was attracted to their pitch of being debt free within 4 years and reducing my monthly payments. I had to take a pay cut and move back to CA as my mom had gotten cancer so the reduced monthly fees is so vital to me. Boy, was I wrong and feel like I was scammed! After making my payments each month for over a year, I have now paid Canyon $23,000. They have negotiated five creditors for me and have made them monthly payments ranging from $25 to $169, totaling a little over $400/month...for a total of $3,550 to my creditors. So do the math, I've paid them $23,000, they've only paid $3,550 to my creditors. How does that add up?! well, here's what they DON'T tell you the fine detail. They take fees in the first 2 years, they don't tell you how they spend fees or how much they actually collect or how they actually "reserve" your funds. So what happens to those un-negotiated creditors? you get sued! yep, I got sued by two of those creditors and I had to pull the remaining three out of the program and negotiated outside of the program with them to prevent being sued by the rest. So for those two creditors in litigation, guess how much the lawyer tells me I have in my "reserved" funds to negotiate for out of court settlement? $45 DOLLARS!!!! remember I've paid them $23,000 and they've made $3,550, I should have $18,000+ minus fees in reserve. But ALL I have to negotiate is $45 DOLLARS!??? the customers are on the line for ruined credit score, the customers are on the line to have to go to court, yet they claim they are helping others? So what does Canyon do? I call their customer service and they told me to pay $1,300 MORE per month, that's doubling what I pay each month.... I don't have more money to give! Why would I join a debt relief if I have more money? Now I'm stuck with Canyon having $18K of my money and not releasing them to settle my creditors in litigation, I don't have more money to pay them myself..and my credit is in the can. Try calling their customer service and you won't get any answers or resolution. Their manager even hung up on me. Deal with ANYONE except for this company! To Add: Canyon responded to this review saying someone would contact me. Six days later, I still haven't heard. This is what you can expect from their customer service. Over-promising, under-deliver and lack of communication.