Stephanie N.
I would not waste my time or money with…
I would not waste my time or money with this unprofessional poor customer service company. You will not get what you ordered! The company has chosen to respond with my correspondence and I stand by my claim. I’m sure if you saw the pics and received the items in the condition received you would be angry too. I don’t need anything free because it’s all trash for me. Maybe you should share the pics of what was ordered versus what was received since you want to claim “She wants a free basket!”
Response from Canterberry GiftsApr 19, 2022
She wanted a free basket and we wouldn't cave. She began her correspondance with the following: "I am requesting a full refund back from the order referenced above. The order was not as described and shown, a huge embarrassment that someone threw together and to top it off all of the candy was melted. This is unacceptable and I will be making and sharing negative reviews regarding my service." We would have allowed a full refund if she sent back the entire product but she said she discarded some of the items and showed zero proof of the issues. We have photos of the care package from her, but there was no proof of damage. We were trying to be reasonable, but she discarded some of the items. If you receive ripped jeans from a store, you need to show proof and send it back to get a refund. That is the same with our products, you can't just throw items away with no proof and expect a full refund. We offered to ship the items to her right away she claimed were bad, but she was clearly not interested in resolving the issue. I recommend to look to other reviews to show how much effert we put into customer service.