Canterberry GiftsReviews of canterberrygifts.com

Response from Canterberry GiftsDec 17, 2022

I'm sorry that you are upset but it is the holiday season and we have posted the all over our website the shipping schedules. Also UPS is backed up. We have been very transparent with the shipping schedule.

Response from Canterberry GiftsDec 17, 2021

Hi Kim, I'm sorry you did not have a good experience with your gift. We will be contacting you to discuss your issue further. Best, Matt

Response from Canterberry GiftsNov 24, 2021

Hi Patty, Thank you for taking the time to speak with me over the phone about your order. As you know, I take every order very serious and I apologize for the subpar gift you received. We sometimes use a dropshipper for certain baskets and unfortunately this basket was one of them and this particular one didn't me your standards. Also, because it didn't meet OUR standards I have issued you a full refund for this mishap. I hope this experience has not completely turned you off to my company and I hope you will give us another try in the future. Have a wonderful holiday! Best, Matt

Response from Canterberry GiftsJun 22, 2021

This is a response for potential customers. Jane was very unreasonable. She ordered a package and it was shipped within hours of it being ordered. Though she asked for a delayed with no date stated, I kindly explained that we do not hold packages for delayed delivery due to the risk of them being delivered late. She has made it a point to be difficult and unreasonable to our terms of service. We bend over backwards for our customers and you can read this from past reviews. When we make mistakes, we own them and compensate for those errors. This is simply a case of someone who is looking for fault and trying to find it in anyway.

Response from Canterberry GiftsApr 27, 2021

Hi Elizabeth, I'm sorry you feel disappointed in the service. But we have no control of UPS delays once it leaves our warehouse. I will contact you with some options. Best, Matt