Kiley M.
Still Charged
I accidentally made a new order while trying to figure out to cancel my original order. That was over a weekend so I had to wait until the following Monday to call and cancel both orders. The customer service representative was extremely pleasant and I had no problems cancelling my orders. I received proof of cancelling both my orders by email and thought I was done with it. This is where the 3 stars comes in. It was all well and good until I checked my bank account today and saw that the $18.99 payment for one of the orders was withdrawn the SAME EXACT DAY I cancelled my orders. With Candy Club, I know you are able to cancel orders up to two days before the order goes out, which I did. So I'm annoyed that money was still taken from my account and I was charged for an order I know I cancelled.
Response from CANDY CLUBDec 29, 2015
Hello Kiley, Our apologies for this! Our records indicate that both accounts were canceled per your request on December 21st, however, one order was processed on December 19th, prior to the cancelation. We're sorry we missed this! We have submitted the refund for you immediately. Please allow a few business days for your bank to process this refund. Let us know if we may assist further. Stay Sweet, The Candy Club Support Team