CANA Wine Company Reviews | Read Customer Reviews of canawineco.com

CANA Wine Company Reviews | Read Customer Reviews of canawineco.com

CANA Wine Company reviews

388 approved reviews, newest moderated first

randy
Nov 19, 2024
i called 3 places trying to order
i called 3 places trying to order a certain Bourbon with no luck. i ordered from Cana wine and had my items within a few days:) A+ service, FAST Shipping! :)
Response from CANA Wine CompanyNov 19, 2024
Thank you for sharing your experience! We're so happy we could help you get the Bourbon you were looking for. Fast shipping and great service are what we strive for. We truly appreciate your support and look forward to serving you again! Thanks, Cana Wine Co. Team
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Ana F.
Nov 17, 2024
False advertisement making it…
False advertisement making it misleading for customers to thing the very small and expensive bottle is personalized when in reality is a handwritten paper card that says trump 45/47. Do NOT recommend this vendor at all, they are tricksters
Response from CANA Wine CompanyNov 19, 2024
I'm sorry to hear about your experience. It’s frustrating when expectations don’t match the product or service you receive. Clear and accurate advertising is essential, and it sounds like there was a miscommunication regarding the personalization you expected. Your feedback highlights an area where the vendor can improve to ensure transparency and customer satisfaction. If you haven't already, consider reaching out to the vendor directly to express your concerns and seek a resolution. Thanks, Cana Wine Co. Team
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Jim W.
Nov 15, 2024
100% satisfied
Hello, I’m writing to retract an earlier comment made about a product I received. The condition of the product was in poor condition. I was contacted within a few days having emailed as well. Within a few days CanaWine replaced the product to 100% satisfaction! Thank you
Response from CANA Wine CompanyNov 15, 2024
Hello, Thank you so much for following up! We're glad we could resolve the issue to your satisfaction and appreciate the opportunity to make things right. Your satisfaction is very important to us, and we’re here to help anytime. Thank you again for your support! Thanks, Cana Wine Co. Team
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Nga N.
Nov 13, 2024
Slow shipping, poor customer service and lack of communication
Chose one day air shipping and paid a huge amount of $126 just for shipping to get one bottle of wine as I needed it urgently and then the bottle ended up arriving 8 days later. No update on status for 4-5 days, very difficult to reach their customer service to ask making me wonder if this was a scam and caused me unnecessary stress. After that, I wrote an email to complain about delayed shipping and poor customer service. It’s been a few weeks and nobody even bother replying. Very disappointed how they don’t care about customer at all. I bought 5 Caymus bottles directly from Caymus and the experience was day and night different. I got the wine the next day and they always keep me updated on the status. I would not work with this company again, as they simply don’t care. Edit: please reply to my complaint email. I want refund of my expedited shipping fee.
Response from CANA Wine CompanyNov 15, 2024
Hello, I’m truly sorry to hear about your disappointing experience. Shipping delays, especially on time-sensitive orders, can be frustrating, and we understand the stress this caused. Paying for expedited shipping and not receiving timely updates or responses is not the standard we strive for, and we apologize for the oversight in communication and delay. Thank you for sharing your feedback—it’s vital for helping us improve. I’ll be happy to make sure your experience is reviewed with our team so we can better serve customers in the future. If there's anything we can do to make this right, please don’t hesitate to reach out. Thanks, Cana Wine Co. Team
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Brad
Nov 6, 2024
Product was delivered quickly with good…
Product was delivered quickly with good notifications via email.
Response from CANA Wine CompanyNov 8, 2024
Thank you for your feedback! We're glad to hear that the quick delivery and email updates met your expectations. We look forward to serving you again! Thanks, Cana Wine Co. Team
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Jon M.
Nov 5, 2024
Still extremely satisfied
Still extremely satisfied. Last order arrived in 48 hours in perfect shape.
Response from CANA Wine CompanyNov 5, 2024
Thank you for your continued trust! We’re thrilled to hear that your order arrived so quickly and in perfect condition. Your satisfaction means a lot to us, and we look forward to serving you again soon! Thanks, Cana Wine Co. Team
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Lexie M.
Nov 4, 2024
Seamless transaction!
Connor was so helpful and easy to work with to help me secure a hard to find product. He went out of his way to make me feel confident in my order. Delivery was really fast and the packaging was incredible! Will use CANA again without hesitation.
Response from CANA Wine CompanyNov 5, 2024
Thank you for sharing your experience! We're thrilled to hear that Connor provided such helpful service and made you feel confident in your order. It’s great to know that the delivery was fast and packaging met your expectations. We look forward to serving you again and are here anytime you need assistance with hard-to-find products! Thanks, Cana Wine Co. Team
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Dimitri M.
Nov 4, 2024
Shipping and communication was seamless
Shipping and communication was done seamlessly.
Response from CANA Wine CompanyNov 5, 2024
Thank you for the feedback! We’re glad to hear that the shipping and communication met your expectations. We look forward to providing you with more seamless experiences in the future! Thanks, Cana Wine Co. Team
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