CANA Wine CompanyReviews of canawineco.com

Response from CANA Wine CompanyAug 17, 2026

Hi there, thank you for the feedback, and we're sorry the wait felt long. We looked into your order right away. It was placed Friday evening, August 7, shipped from our Nashville warehouse the next business day, Monday, August 10, and tracking shows it was delivered on Monday, August 17. Seattle is nearly the longest run a package can make from Nashville. You chose to ship via UPS Ground, so coast to coast orders typically spend five to six business days in transit. We know that stretch can feel long when good bottles are on the way. If anything arrived less than perfect, email us at [email protected] and we'll make it right. We hope the pour proves worth the wait.

Response from CANA Wine CompanyApr 6, 2026

Thank you for your feedback, and we’re truly sorry for the experience you had. We understand how frustrating it is to wait for an order only for it to be canceled. While some items depend on supplier availability, we should have communicated more clearly and sooner. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Thanks, Cana Wine Co. Team

Response from CANA Wine CompanyFeb 9, 2026

Thank you for sharing this with us. We completely understand your concern, especially with the wine being in transit for multiple days in very cold weather. While the delay is with the carrier, we know how frustrating this situation is and appreciate your patience. Please feel free to reach out to us directly once it arrives if there are any issues at all—we’re here to help and want to make this right for you. Thanks, Cana Wine Co. Team

Response from CANA Wine CompanyOct 27, 2025

We sincerely apologize for the delay and lack of communication. This is not the level of service we aim to provide. We will reach out to you directly to resolve this issue as soon as possible. Thank you for your patience and understanding. Thanks, Cana Wine Co. Team

Response from CANA Wine CompanyOct 6, 2025

We’re very sorry to hear about your experience. This is not the level of service we strive for. Please contact our customer support directly so we can resolve this issue promptly. Thanks, Cana Wine Co. Team

Response from CANA Wine CompanyAug 13, 2025

We’re very sorry to hear about your experience. This is not the level of service we strive to provide. Please reach out to our customer service team again so we can address the issue promptly and ensure it’s resolved to your satisfaction. Your trust is important to us. Thanks, Cana Wine Co. Team

Response from CANA Wine CompanyApr 21, 2025

Hi, We’re sorry to hear you were disappointed with your order. However, after reviewing your purchase, we confirmed that you ordered a 375ML bottle, not a 750ML. We fulfilled the order exactly as placed. We always strive to provide clear product listings and excellent service, and we encourage customers to double-check sizing before checkout. If you ever have any concerns, we’re always happy to help clarify before or after a purchase. Thank you for your feedback. — Cana Wine Co. Team

Response from CANA Wine CompanyFeb 5, 2025

We sincerely apologize for the delay and lack of communication regarding your order. This is not the experience we want our customers to have. Please reach out to our customer service team again, and we will do our best to resolve this issue as quickly as possible. We truly appreciate your patience and feedback. Thanks, Cana Wine Co. Team