Paul
Horrible customer service
I ordered some nice wine from them, and got an email confirming the order. So far, so good. Shortly thereafter, I get an email asking me whether I want to hold off shipping the wine due to hot weather - meanwhile, we’re in mid-October. I ask them to ship it ASAP, and then they went dark. I sent a follow-up email, requesting a response, and even left them a voicemail, but they’ve gone silent. Will never order with them again.
Response from CANA Wine CompanyOct 20, 2025
Thanks for reaching out and I’m really sorry for the frustration here. We’ve looked into this and, so far, haven’t been able to locate any voicemail or email from you following our weather-hold note. It’s possible something got lost in transit, but we definitely want to get this sorted right away. Just to clarify our process: We sometimes recommend holding shipments even in October when temps along delivery routes are still higher than ideal for wine. We also avoid shipping late in the week to prevent wine from sitting in a carrier warehouse over the weekend. It’s all about protecting your bottles’ quality. Standard shipping happens on Mondays for that reason. We’re happy to ship your order on the next available truck and send you tracking as soon as it labels. Could you please give us a quick call at (629) 800-5131 so we can confirm the details and get your wine on its way? We take both product care and communication seriously, and we’ll make sure this is handled promptly.