Canada PoochReviews of canadapooch.com

I would prefer to not give any stars...I have bought items from CP in the past but I had some questions about sizing because I bought 2 coats of the same size but they were different in sizing. So before purchasing a new coat, I wanted to get some size info. I called twice and they have no one to take calls so I emailed. No response. Also, when you click on "Chat", nothing happens. I may still purchase CP items for my dogs but will purchase from Chewy.

In December 5/2024 I bought a winter jacket and a set of winter boots for my chihuahua dog. It’s January the 9th/2025 and my order hasn’t arrived yet. I thought the delay was due the Canada post strike. The Canada post services have been restored since two weeks ago and nothing yet. In their tracking website says that the parcel is on its way. I have tried to get in touch with the Canada pooch company several times to address the issue and there is not way you can get a human being to answer the phone calls or an email. I’m very disappointed with this company. Seems to me that after they get the money for the purchase they wash their hands and don’t care if the costumer gets the items or not. There is not desire to help me to resolve this issue at all. I do not recommend to buy from this company.

I placed an order and five minutes later wanted to add another item so created a second order together with the initial article to save on the shipping costs. I immediately wrote to the Canada Pooch email and asked that the first order be cancelled. I received a robot email response noting that Canada Pooch does not allow cancelling orders and that they have an easy return process. When I received the two packages, I had to return two articles and again had to pay the shipping fees. CP uses a courier called ICS that is not a common courier, and I waited 45 mins on the line without a response to set a pickup. I contacted CP via email to ask if I could use a different courier but as the return timeline was coming due sent the package. I finally got an email 1.5 WEEKS LATER noting "they were sad to hear this was not a perfect fit" "Glad to see you were able to set this return". I have never seen such a terrible customer service and so impersonal. Even with my returning an email noting my disappointment Canada Pooch did not have the decency to give me a call and try to better understand. Beware when buying products!

DO NOT ORDER FROM THIS COMPANY! YOU WILL NOT GET ANY CUSTOMER SERVICE FOR ANYTHING!! You CANNOT GET THROUGH TO ANYONE IF YOU CALL! THIS IS A SCAM COMPANY!!I AM OUT OVER $100

I ordered 20 days ago from this store. They still have yet to ship my item or answer my emails. Do not recommend! Total scam

Added: The morning after this review I received an email with a shipping label. I was given 5 days to deliver the return to the post office which was done. Later during the day it was dropped off I received an email saying that I am being refunded for the return. I have no problem with the quality or fabrics used. However after having my return for one item “approved” for return on their website and being promised a shipping label for the next day I HAVE HEARD NOTHING! It has been over a week. I have emailed twice and received NO REPLY! There are many other pet clothing and accessory companies to choose from. I will NOT BE BUYING from Canada Pooch again!

The size guides were WAY off for my dog. Then when I went to return the item, they told me it was final sale. There was no indication of that when I purchased it during check out of otherwise. I do not recommend purchasing from this company.

This company may have nice products but the service is sad. I have been a customer for many year and also gave the products to many people. As of today I will NEVER BUY FROM THEM AGAIN! They never call anyone back after my sixth time still no answer and I asked to speak with someone and still no answer. Its clear its only a money transaction form them. This site is MISLEADING when you say last item are for final sale then you should say this IS A LAST ITEM SALE NO REFUND ... also the print is small so you most likely won't read it and returns your charged for it. So now my 15 yea old dog cant wear the $34 sweater as he get caught up in it ... YOUR LUCKY MY $300 purchase was given to my friends and workers or I would have returned. SHAME ON YOU ..WHAT HAPPENED TO GOOD CUSTOMER SERVICE!! ALSO ADD EVEN A RED PRINT TO YOUR LAST ITEMS NO RETURNS ... AND INDICATED THAT " THIS ITEM IS NON REFUNDABLE " NO RETURNS ..STOP USING SMALL PRINT AND SAY THAT THIS ITEM IS ...NOT LAST ITEMS ... WE HAVE NO IDEA IF THE PRODUCT BOUGHT WAS A LAST ITEM !!!!! I WILL NEVER COME BACK AND I WILL DEFINITELY SHARE WITH MANY TO BE CAREFUL PURCHASING FROM YOUR COMPANY