Canada PoochReviews of canadapooch.com

bought boots for my toy poodle and the velcro stopped sticking within a month leading to the boots falling off within 200 feet of the start of our walk. There customer support team took over a week to get back and made me send additional pictures of the issue which I did. Within an hour they suggested the velcro needed to be cleaned and rejected the warranty claim even though you could clearly see the velcro was disintegrating. They offered a 20% off code if i wanted to buy something else. Who would buy their junk a second time knowing the quality and lack of support. Stay away from this company!!!!!

Terrible customer service. I tried to purchase the suspender boots for my toy poodle and after 2 trying both size 1 and 2 they did not fit well at all. I tried using their automated refund system provided on the website and it did not work. I emailed and called several times to ask for help for 2 weeks and received no reply. I instead recieved an automated review email about my online order. After leaving a negative review I recieved an email response about my intial questions within 24 hours of my reveiw. I informed them I no longer want to use their products and would only like a refund. They ensured me that they corrected the errors on my return and everything was now ok. I was only refund less then half of my money and am still trying to contact them about what is going on with my refund. All and all it has now been 5 weeks of no responses from email and phone call attempts. On top of all this headache I will be out $7 restocking fee for literlally nothing. I highly recommend search else where for your dog's needs.

STAY AWAY FROM THIS COMPANY! Ordered 3 snowsuits, more than $340, and got nothing. Tried to contact the company and they don't respond - emailed and they sent an auto "we'll get back to you," did not do so. Called, and the "customer service" recording says "we prioritize email response." I think this is either a fake company or it has been so bad it has gone out of business. DON'T WASTE YOUR TIME AND MONEY!

They don't stand by their boots. It's an otherwise great product but consider them disposable and don't expect any customer service. My dog's developed a tear after about a month and quickly became unusable. They just blamed me for it instead of offering to replace. I sized based on their instructions and put them on properly every time.

Customer service does not exist. This company may be fake. Filing a fraud claim tomorrow due to being ignored when my package hasn’t arrived after over 2 weeks.

They do not answer their customer service. This company is a complete joke. DO NOT PURCHASE FROM THEM.

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Customer service does not exist. They do not give the 15 percent discount. No dunce answers the phone. Ever. You get an auto generated email reply 5 days later that is not response to the problem. Lastly items were never delivered. Nobody to call. Ordered weeks ago. What is remarkable is most pet consumer companies have amazing customer service. I cannot understand how this company stays in business. I cannot opine on the quality of merchandise because I never got any. American Express has had a lot of problems with this company