Canada PoochReviews of canadapooch.com

Worst customer service makes product not worth the purchase… responses to any inquiry take forever no one answers the phone and they don’t take accountability for shoddy workmanship

My dog was traumatized by trying to put the suspender boots. The paw part is sideways could get them straight. Wanted to return them but their return policy is an absolute joke. Never had to send pictures of the products to return before. No hair on a product meant for an animal are you kidding me.

Purchased suspender boots for my golden retriever. After, approximately two months, the Velcro stitching started coming apart. Sent two emails requesting information on Canada Pooch quality promise, no response. Ultimately wasted 90$ (including shipping ) on boots that have fallen apart.

I recently purchased a pair of Canada Pooch Suspender Boots in size 4 for my 38lb Labradoodle. As an active household that loves spending time outdoors with our dog in the winter, we were really hoping to like these boots. Unfortunately, the reality is that while Canada Pooch are clearly experts in marketing, their customer service and product quality falls short After just three walks on snow-covered roads, all four boots have developed rips. The design of the boots is such that the rubber sole, which is supposed to contact the ground, often rotates to the top of the dog's foot. This causes the soft material to make contact with the ground instead. The material is not built to withstand that kind of friction and deteriorates quickly. We've tried everything to keep the boots positioned correctly, but they always rotate. At one point, I even wondered if there was a defect in the batch, with the rubber sewn on the wrong side. Canada Pooch took longer than expected to respond to my inquiry, only to redirect me to another department that was dismissive. They claimed the boots were sewn correctly, and my issue wasn’t covered under warranty, but offered me a 20% discount on a new pair. I cannot recommend or support this company. These suspender boots were a complete waste of money.

Canada pooch should have no stars instead of one. I have become increasingly upset this week. I made a purchase of 2 different sizes in the same boot to try to find the right fit for my dog. I checked the return/exchange policy before doing so and it stated a return within 2 weeks. I have tried to submit the return online within the time period and received a response that I will be sent a shipping label within 48 hrs if approved. I have received nothing they have not been used I tried one of each size on a dogs paw and did not fit so I put them right back in the package to return. I have reached out to customer service multiple times this week with no response. It appears they do not have a customer service team at all. I wish I read the reviews before making this purchase as I would not have and would have considered another brand all together. I have been using their products as far back as I can remember especially the everything harness but do not want to support a company that does not stand behind policy’s they promote. I want to just get rid of all my dogs Canada pooch products all together. I’m guessing by the customer service ignoring their clients they want us to just go away but I think what they don’t realize is we will just go away from the brand all together! Not really a smart business move. I work in customer service and we understand our clients loyalty and repeat business is what sets us apart and makes our future place in the market place. I will make sure to read reviews online on companies before make future purchases. I have put in a complaint with the bbb so hopefully I can get my money back but who knows do they even reply to the bbb or ignore them as well. Canada pooch is no longer my preferred brand for my dog and I will stop promoting to friends and tell them about my experience.

Bought the suspender boots. 2 regular and 2 short. For my pug and frenchie/boston. Neither pair fit either dog and because I was a bit late, I couldn't return them. They have a 15 day return policy which is ridiculous. Went back and forth with the customer service person. I've spent so much money on products from this company. Never again.

I've tried on 2 separate occasions to buy the suspender style boots and both times my purchase is confirmed and then subsequently I am notified the purchase has been cancelled due to fraud. I've contacted the company and they advise there is nothing. They can do because the company shoptify they use detected the Cc used to be fraudulent. I've advised it's my cc and 1 of the 3 purchases went thru. Also why not contact the customer to verify. This has been going on since December. I need 2 sets for my 2 dogs. I now have a set that they won't return and can't get them to accept my order for another set. Horrible customer service

I’m extremely disappointed with Canada Pooch’s poor product quality and complete lack of accountability. I purchased the Suspender Boots for my dog, expecting them to be durable given the high price. However, within three months, one boot tore at the seam and developed a hole, clearly due to a defect in material or craftsmanship—not normal wear and tear. When I reached out to customer service, they refused to take responsibility and instead shifted all the blame onto me, claiming I had “misused” the boots. This is completely false—the boots were used exactly as intended, and if this were just normal wear and tear, all four boots would have been affected, not just one. Rather than standing behind their products, Canada Pooch dismissed my concerns with a generic apology and offered me a 20% discount on a future purchase instead of fixing the issue. Why would I spend more money on a brand that doesn’t even guarantee its own quality? If you’re considering purchasing from Canada Pooch, beware that their “premium” products are not backed by any real guarantee. If anything goes wrong, they will blame you instead of owning up to their poor quality. I would not recommend buying from them unless you’re willing to take the risk of defective products and zero accountability.