Canada PoochReviews of canadapooch.com

Dog boots velcro failed after 4 wears - it no longer sticks and has become fuzzy and unusable. I tried 3 different jacket styles for my dog, sent all back due to not fitting my dog and ordered the next size up/down. And even the replacement sizes don't fit. Product sizing is completely incorrect. And I'm paying a restocking fee every time. Customer service is truly terrible - for anything: returns, shipping, sizing, etc. IF you get a response, it's several days later and the answer is "we can't help". I'm not surprised they disabled Google reviews.

Fits awful, their measurements are not accurate and sizing up won't make a difference. The seam work on the inside of the boots is atrocious, please be careful you do not bend your dog's toes backwards trying to get them into the boot. On top of that, their return policy is obnoxious which includes a flat restocking fee (they call it something else to get around the legality) and requires you send multiple photographic proof that you did not damage the item. I sell online and if I treated clients like that no one would bother with me.

Never again. Similar to other buyers, customer service is completely unhelpful in resolving issues. We gone well past the original shipping date estimate with no updates on timing. They blame large amount of volume but we purchased our product BEFORE the holiday rush. Shipping fees are not refundable and there is a $7 restocking fee. I made a huge mistake only trusting the websites reviews

If I could give zero stars I would. This company is a scam. A fraudulent company who deceives through false advertising. Their size chart is misleading by design. Their return and exchange policy is a farce, even when you are well within the 21 days stated on their website. You receive an automated response stating the product is not eligible for exchange or return. Whoever is behind this company should be in jail for fraud, for ripping Canadians off by pretending to be a reputable Canadian company. STAY WELL CLEAR!

Don’t buy anything deck Canada pooch. I ordered something 3 weeks ago and hasn’t arrived. My parcel is sitting in Canada post because they sent it the day after the strike and when they resend it with uniuni the parcel hasn’t moved since Oct 1

Still waiting for my order ordered at the beginning of September spent over £100 and had to pay £30 for delivery and it’s taken over a month and still nothing to show for the money spent 😡😡😡😡

Everything Harness Mesh, Size Small. This Harness cost $38.00 is is poor quality. All clasps on the harness do not hold. My 8lb pup broke out of it with very little force as the clasps do not hold. I can pull them apart with zero force. I went and showed 3 stores how the harness clasps can be pulled apart. Very dangerous for any pups to wear as they can break out of them instantly and the owner is replying on them to hold their new pup safely. These should all be recalled as the clasps are just junk. I was under the impression they are all made in Canada, but now believe they are getting the harnesss from overseas and putting their name brand on their products with cheap supplies. The first time the harness pulled apart my pup ran onto the road, luckily with no cars in sight.

Cheap material. I paid $75 for my 9 month old puppy harness and she chewed right thru it. Customer service was a joke! Never again! Stay away!