Canada PoochReviews of canadapooch.com

I had the same issue as everyone else it seems. They sent me the wrong size and I had to email them 4x to finally get a reply. They told me I have only 15 days from delivery to return the item, a week of that was just trying to get ahold of them and now I have to wait for them to get back to me with the shipping label. They're also charging me $7 for restocking fees when it's brand new in the bag still. Absolutely p***ed off rn....

I wish I had found these reviews before I ordered directly from them. Coats arrived, they were both too small... after multiple attempts to contact them for a refund with no replies, I'm about to contact my credit card company to file a dispute to get my money back.

I can see that my horrible customer service is nothing new. Whoever is in charge of that area should be removed immediately. I ordered 3 coats but One was too small ( I based the order off of their size chart ). Between the time I ordered the coats and the time they arrived, the prices increased dramatically. One of the coats went up over 30% ($60 - $81). I determined that I might as well gift the small one to someone else and order a new one. I asked if I could possibly get a small discount on the fourth (before I had noticed the price increase). She offered free shipping. She must have forgotten that shipping was already free, so once I saw the price increase since my original purchase weeks prior, I simply asked if she could match the original price. She said a bunch of bs about how she can’t see what the original price was but would be happy to provide an exchange, but after the $35+ It would cost for me to send it back, I said I’d rather buy the fourth. She said she would be happy to adjust if she’d made a mathematical error, to which I replied “that would be great”. Then she goes ahead and processed the exchange anyways. The same exchange I had told her very clearly 3 times already that I wasn’t interested in doing. It’s been 5 months and my third pup is still without her matching coat because this penny pinching teenager can’t figure out how customer service works. The fact that they jacked the prices up 30% over 4 weeks shows that these people are a tad greedy. It’s very disappointing because we really do like the costs, but I refuse to support them based on the way they run their business. It’s a shame and it’s going to be their downfall unless they do something about it soon.

After reading the other reviews about their lousy customer service, I have to write that I cannot even get something ordered, forget trying to return something. their website doesn't work, their phones don't work and their chat doesn't work either. forget this company, great products but not worth this hassle.

It took about a week before they even shipped the item. The sweater is beautiful, but my dog wore it 3 times before I saw a large hole at the arm seam. I couldn’t find the order number online to initiate an exchange because they reset their system. Their phone line is shut down, so I emailed to get the order number, and after a week, I decided to order a new one and ask for a return instead. After more than a week I finally got an order number with info on how to exchange/return. The order number was to my new order, not the original order. Expecting to wait more than a week for this response too. Unacceptable. This biz is a dumpster fire!!!

It seems my experience is similar to others who have posted here. Initially the purchasing process was good. On 2 separate orders, I (eventually) received the items. Most of the delay I believe was the fault of Canada Post - although there was several days, probably about a week, from time of order to time the packages were sent out by Canada Pooch. However the items were too small, and on the second order I am unable to exchange because the sizes I need are not in stock. Therefore I want to return. However the website will NOT allow a return, only store credit, which is NOT the policy I agreed to when I purchased. They refuse to answer emails, and the phone lines are not answered. I sent them one more email demanding a proper return, and if they do not answer I will dispute the transaction with my credit card company. AVOID this company! The products seem to be decent quality, but if you need any sort of customer service, well, you're not going to receive it.

Worst customer service ever. Stay away from them. They do NOT allow credit card refunds. They do not answer emails, phone call; the live chat does not work. Unbelievable lack of professionalism.

Extremely poor service.. waited weeks for order and when it FINALLY arrived, was missing an item. Sent an email to customer service (no one answers the phone and online chat is deactivated). Sent another email today. Will now call my credit card company to dispute the charge. What a terrible company and to say they are in Canada is a true embarrassment for those to like to support locally.