Canada PoochReviews of canadapooch.com

Worse customer service! It's impossible to get anyone on the phone. Finally got someone on the live chat option. They charge for shipping and returns! Most companies provide free returns. They charge a $7 handling fee. Pets are hard to shop for in apparel and accessories because even after following the measurement guidelines on the website the item was still too big. So I originally paid $62 and am only being refunded $49. Do not waste your time with this company! Shop at Chewy! They have amazing customer service and great product! Also, I tried posting a review on Canada Pooch website and they immediately deleted it! Stay away from Canada Pooch!

This company refuses to post my review. The product I purchased was garbage, made of inferior materials. The customer support is essentially non-existent. It appears the reviews on the Canada Pooch website are padded to show a high overall average. Beware dealing with this company.

My email to Customer Service after they refused to approve my return. Hello; Thank you for your email. These were Christmas presents which I gave to each of my children’s dogs for Christmas. Due to Covid, our Celebration just happen this past weekend, so I would ask that you please make an exception for me to exchange two of the outfits (all with tags) for different sizes. As you know these are unprecedented times, and I would hope, especially for a company‘s goodwill and reputation, you wouldn’t be so ridged in your return policy, especially through the holiday season and the covid epidemic Look forward to hearing from you. Their Reply: "While I understand the frustration here, unfortunately, it's too far outside of our return and exchange window for me to be able to accommodate an extension. I've passed your feedback along to our leadership team for future consideration. I am so sorry for any inconvenience." All the best, Also, I left a phone message with no reply. Terrible Customer Service...and by the way, my "inconvenience", was $120! After hearing about Canada Pooch's response, all our family and friends will never use their products again.

Their Customer Service is terrible. We placed an order then noticed on the order confirmation another size than the one we ordered. I sent an email immediately. Got a response back that I had to pay $7.00 to return it. The order has not left the warehouse but they said they cannot contact the warehouse to correct the problem and get the correct size I ordered. I then tried to use Chat to get problem resolved and they said someone would help with 1-2 minutes to get my problem solved. After 7 minutes no one came back on. I called the direct number listed and left a message to call me back. They did not call back. I seem to be having the same problem all the other people are having here. This is the first time ordering from Canada Pooch and it will be the last. I have never run into such deplorable Customer Service.

Do not order from this supplier! Have bought their products in the past from Pets at Home, etc with no issues. Winter coat for our dog wasn't available from UK distributors so decided to go direct - BAD IDEA: order took ~4 weeks, size from their chart was wrong. Online exchange is a disaster: don't acknowledge an exchange, issue confirmation of a RETURN w £7 "processing fee", the "label" is their printed address without a bar code. Funnily our refund amount appears as US Dollars on their website (1:1 exchange rate?). When I tried to contact support RADIOSILENCE. I don't trust them to refund, will just gift the item to our neighbours with a smaller dog and never buy their products again DIRECT or INDIRECT. Also registering a Consumer Rights complaint. P.S. After 3 days of no reply, I get a response "oh, we don't offer exchange outside of US or Canada. It's in the FAQ". They quote prices in £, they sell via UK distributors, yet for direct purchases they 'hide' the no exchanges policy in the FAQ. Totally dishonest

I had a problem with my order and getting a hold of customer serice is very difficult. When I finally did get hold of customer service, they said they couldn't help me. The manager was supposed to call me back. He/she never did.

Awful customer service. I placed an order on Friday night and decided to cancel the order on Sunday. They don't have customer service hours on the weekend so I called first thing Monday morning. They said it's impossible to cancel and if I don't want the items I should just return them and pay the return shipping fee because they don't offer order cancellation. They should clearly state this upfront or have customers check an acknowledgment box when making a purchase. Their response is basically F U, deal with it.

Initial orders were great. But now that I have a return, they will not respond to multiple phone call messages or e-mails. Quick to make the sale, but they don't want any returns or to give refunds. STAY AWAY FROM THIS COMPANY. You're screwed if you need to return anything.