Canada PoochReviews of canadapooch.com

I used their boots once and they ripped on the first walk. Would not recommend. They do not provide refunds if you use the boots outside.

I purchased booties for my dog and in under 2 months and having only used it less than a month, the booties are already falling apart at the seams and the velcro no longer sticks, therefor causing the booties to fall off constantly. Reached out to customer service and was told to send pictures and the only resolution was them giving me tips on how to clean it. For a pair of booties at $73 they most definitely should be better quality. This is the first company I've dealt with that doesn't stand behind their brand. Other company will send replacements at their cost. As well they pick and choose which reviews are posted on their website as I've tried to leave 2 reviews and both were taken off. Very misleading for buyers as they think it's all mostly good reviews when in reality they don't allow the negative reviews to be posted. Stay far away from this company.

Horrible customer service, I can’t modify my order I just ordered last night, I hate this company I can’t get a hold of anyone over the phone, email or *live chat which is fake, on top of that they charge $7 for return and a restocking fee, of course all their reviews in their website are 5 stars

Poor customer service. Their size charts are extremely inaccurate. Their products are very poor quality.

Terrible return policy. 2 weeks is not enough. I missed the deadline by 4 days because I was travelling. Customer service refused to budge. Coat doesn't fit, I'm out $100. Would be nice if they'd treat us like humans and use common sense judgement.

Do not order from this company - the worst.

I am deeply regretting to even considering this company for my dog. What a total waste of money. I wish I read these review is before spending over £45 (£16 just for the courier) purchasing a poncho for my dog. It has been sitting in the courier’s office for the past 13 days. Courier told me that they do not have enough information to send it further, to the UK. The customer services, Natalie, is completely useless and after over 10 emails I just gave up. Basically I should count this experience as being robbed and should forget about my £45 ($55). Do NOT waste your money guys. Stay clear from these thief of a company. Shame on YOU so called Canada Pooch.

Worst Customer Experience Ever. Leash purchased hurts the hands, sizing guide on website is misleading. Emails are partially ignored, replacement on slush suit for wrong product never ordered, chat function is terrible, phone number is useless - no real customer service- still waiting for a resolve of my issues to no avail. BIG WASTE OF TIME.