Canada PoochReviews of canadapooch.com

I bought an amazing outfit for my dog and when I it was to big. I wanted to return it and contacted them within my 15 days and they sent me a link that wasn’t working for the exchange. It took so long for them to reach back to me that the 15 day return policy was over. Now they won’t return or even exchange my outfit !!!!! It was thier fault I couldn’t reach them in tiem. The 1-800 number is always out of service. ! THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I don’t even want to return the item. I loved it. I just want a different size ! How is this fair ! I’m so disappointed. I will never shot there again ! this is my order number CP-175192860-CA And then they say thier nothing they can do since I’m past the 15 days! If they would answer their damn phones or reply to an email quicker then my time limit wouldn’t be up. !!! What a scam of a system. Im disgusted.

Horrible customer service. Will never order from again. I am beyond appalled.

Overpriced items, with low quality. They also hide honest reviews from their site to seem like they have higher ratings. I tried leaving fair honest reviews about the products I purchased but they hid them. As others I also experienced the gift card issue when I went to return my unworn items (No refund, only a gift card option).

If only I had seen these reviews before again buying anything from this business. They mislead with their sizing using online dog demos to do it, then when the item doesn't fit, they tell you to pay the "handling fee" to send it back. I bought a couple items from them a couple years ago, and the items STILL barely fit my puppy, at the largest size and by the chart. My bad but a good lesson learned. Beware this company and their advertising. Furthermore, when I called to address it, their phone message states they are closed for the day, at 1:00 p.m. EST. Anything to get out of having to actually talk to customers. Stick to Amazon.

I expected so much better from this company and I wish I had read the reviews before buying. I spent almost $200 on boots and a snow suit. I ordered the boot size recommended by the size calculator on the website - a size 5. When they arrived, the fit appeared to be okay. As soon as we got outside, the boots kept rotating on my dog's feet while she walked and damaged the outer lining. I emailed the company and the customer service was horrendous - they blamed me and said I purchased the wrong size and that they can't process a refund because the boots had been worn. The snowsuit was a good fit - however, it has an elastic on the neck that can be adjusted for tightness, and the tip of it was frayed/damaged when it arrived in its packaging. Canada Pooch has zero integrity, doesn't care about fairness or about resolving issues, and honestly seems to hate their customers. Waste of money and now I have to go spend more to find something for my pup in the middle of winter. This company is a disaster, shop elsewhere.

My dog is a whippet mix - tough to fit. I bought a suit, and it was bunching around his arms and pulling to tight over his chest/back. I bought a size up and it worked. You can’t get through to Canada Pooch. Their chat doesn’t work. Their phone hangs up on you. They finally reply to your return request via email (after several tries) after it’s too late to return. I regret doing business with this firm and will be tossing the coat. I refuse to advertise for such a client unfriendly company.

Horrible return policy! We ordered two sizes for our pup to try- I couldn't return the ones that didn't fit. I was forced to both pay a restocking fee and store credit. What a scam of a company!

This is a terrible company that only cares about money and not the customer. The website sizing is not clear and is missing critical information. When I tried to return a brand new item a week after receiving it they would not allow me to. They just only care about your money and do not take responsibility for misinformation on their website. Find a better company to purchase from - there are so many out there that do care about customer satisfaction.