Canada PoochReviews of canadapooch.com

I recently made a purchase online over the weekend and they had a promotion to receive a free toy with purchase of a cooling product. I initially added the free toy to my cart but then after it went through I realized it was no longer in the cart. I promptly emailed their customer service regarding the issue in hopes to receive the free toy before the shipment got sent out. The response back was that it was not added to the cart therefore I would not receive the free toy. The only reason I purchased the cooling hat online was to receive the toy or else I could have just went to the store and purchased the hat for the same price as online and not having to pay the extra $6 shipping fee. They also added I could return the hat when I haven’t even received it yet but would have to pay the extra $7 return fee. They are no longer responding to my emails when I have asked for further help with this issue. All I want is the free toy that I should be receiving with my order! 🙄

Actually horrible customer service. Beware!

This company has the worst customer service ever!!! I will NEVER purchase or recommend them...I purchased a cooling vest and it never arrived...a month later I emailed about a refund or reshipping but the refuse to do either...the tracking says label created but it was never shipped...this company is a scam for sure...only want your money and they don't care about their customers in the least...basically they stole my money and refuse to give it back,,,ZERO STARS,,,donot recommend!!!

Wow, all that went wrong, did go wrong. I ordered a raincoat, turned out to be like tissue paper. They suggested a fast exchange receiving a gift card instead of a full refund and repurchase. I did so and the next garment did not fit. I placed an order for a larger size, but in the store it was huge. So I cancelled it the next day, but garment was already sent back. They did not want to allow a refund as I had sent back the garment on same day I received shipping label. Wanted to just give me a Credit/Gift Card. After disagreeing and stating I would go to Social Media, as I agreed with another user that they scam their clients, they agreed to give me a refund. Low and behold they did not provide the full refund I was informed I would get but a partial, approx. half of a refund, half by Gift card, no taxes returned, despite Canada Pooch not having to pay for them as garment was returned (they can ask Canada Revenue for a credit on taxes, which their Accountant will certainly do) They quoted a refund for more than $72... of $79... purchase quoted full amount, but in the end a week later, only gave me a partial refund $35 with half as a Gift Certificate. Their phones do not get answered ever, so e-mailing is only recourse unless you want to send a legal letter, which out of principle, I may do, coming from a professional family of a Judge, Doctors, Accountants, and Dentists. It's the principle of the matter. I have been an exemplary, avid purchaser. NO MORE!!! They are not willing to ameliorate their disgusting practices and are deceitful upon refund. I had to wait over a week to find out the refund was partial credit to Visa, partial Gift Card. No wonder it was their suggestion to change my cash on my Credit Card to a Gift Card! This was my money not a gift card given to me by someone else. Do yourself a favour, use a different, more honourable company. I would have given "0" stars if I could! Disappointed and Irate Customer

I purchased a pair of the 2 in 1 dog walking puffer gloves, wore them once and found they were awful. Did not keep my hands warm at -5C (given company name I would expect much much better in the cold weather), and did not work well with my phone (the product description claims they are supposed to be compatible with touch screen phones). Reaching out to customer service was useless…As I expected they hid behind their sub par standard policies and showed no intent that they would look into my complaints to make the product better. Stay far far away. Will not be shopping this brand ever again. Gloves will go to my dogs as chew toys.

They delete negative reviews on their site. They keep just a few to make it look like they allow transparency but they will not post new negative reviews. Very disappointing, wish I hadn't bought from them.

Return label expired before stated in the return email. When I reached out to customer service, they would not create a new return label. Their site also does not allow returns when Paypal is used to expedite checkout. On multiple orders, only store credit is offered as an exchange option.

Horrific customer service (if you can call it customer service).... PLEASE PLEASE don't purchase anything from this company !!!!!!! Bought a coat for my dog - wrong size, won't take it back - even when you are exchanging a size they won't help you. Only want your money. Insane to think a company like this exists - scammers.