Canada PoochReviews of canadapooch.com

I bought 3 items for my mom's dog as a Christmas gift. We measured her dog and followed the size charts for each item. According to the size chart(s), the dog was a size 14 across the board. I made the purchase in late November (I do all my Christmas shopping ahead to account for shipping times and to avoid items being sold out). I gave the items to my mom on Christmas day and we tried them on her dog. 2 out of the 3 items fit, but 1 of the items was way too big. I reached out to customer service a few days after Christmas to initiate a return/exchange. I explained the situation but I was told that there was absolutely nothing they can do and now I'm out over $70 on this item.

Bad measurements, rigid return policy. I’m stuck with an 85 dollar dog coat I can never use. Will not work with me on return because it was past two weeks. Seriously , how do gifts work? Sometimes it takes a second to try a coat on a dog. The coat didn’t fit but it was also weird and rigid and my dog looked very uncomfortable, I can’t imagine a smaller size would have worked. I got a great one that works 10 times better from Sierra for 20 bucks, just wish I hadn’t blown 85! Will not shop there again.

I’m sad to have to write this review, being that I initially enjoyed the product. My recent purchase experience has stopped me from consider future transactions. I ordered a jacket for my pup using their measuring utility, but unfortunately, it turned out to be excessively large. Discovering the absence of an exchange policy, I opted for a refund, only to realize that even with the gift card option, I lost $2. Attempting to repurchase a smaller jacket with the gift card resulted in an unsuccessful transaction, charging the full amount to my credit card. Despite immediate contact, the customer service response was unhelpful, offering only the option to use the gift card for another purchase or incur an additional $7 return fee. While requesting a waiver of the fee for both size and gift card issues, I was informed that neither the team nor their manager could rectify the situation. Knowing I would not make another transaction with this company due to my lack of trust, l sought a refund for the gift card. However, a subsequent email informed me that they couldn't refund my shipping cost, resulting in a total loss of $14 for a product I returned to them. It's disheartening to have spent $14 without receiving any product in return.

Do not waste your time or money. This company will only take both from you without any hesitation or remorse. Dogs are dogs. They scratch and take tags off … even if you keep the tag Canada Pooch keeps your money!!! WASTE!

TERRIBLE customer service. We used their website "suggest a size" to determine the right fit for a slush suit for our dog. It was miles too big. He couldn't walk in it, his paws wouldn't stay in the legs and he just fell flat on his face. The boots are ridiculously stiff and he can't bend his paws to walk in them. Their "hassle free returns" charge a "restocking fee" and customer pays return shipping. Absolutely avoid this company. I was happy to support a Canadian company but it's been nothing but a hassle and regrets.

They do not do exchanges or refunds! My package never arrived and when I emailed the company 3 times I still never received a response. I had to have my assistant and bank help with this scam of a company.

Poor quality, worst customer service support. Didn't last a single season. Over-priced, not worth it at all.

They have unfriendly policies and terrible customer service. Stay far away from this scam of a company.