CanadapetcareReviews of canadapetcare.com

Update to earlier review: The Customer Service team was very helpful when I contacted them via email and promised a refund upon return of the product. They would send a SASE, prepaid to Canada. When I told them that this would lengthen the wait time (since they're in Canada) for getting my pets covered with new product, they refunded my payment within the next few days. They were supposed to send me a box to return the product, but I haven't yet seen it. Original Review: I ordered Revolution Plus and they sent me cheaper generic version with a different name, made in Belgium. The fundamental flea/tick medicine is different in the version sent to me. So who knows what else is in this? They are advertising Revolution, which is what the vet prescribed. There is No upfront notice or warning, letting customers know that their order will be swapped out for a different brand with different make up/generic. Contacting BBB next. Way to give the Canadian pharmacy option a terrible name. Any suggestions here for a Canadian online pharmacy to get safe, authentic product?

Ordered from Canada Pet Care in 4/18 and I’m still not sure whether the website is legit or not. Cannot get an answer either via the 800# because it just disconnects you after saying you’ll be transferred or via reaching out thru their Twitter (X) account. Also sent an email to customerservice at CanadaPetCare.com but still no answer. If I don’t get an answer soon with shipping & tracking information then I’ll dispute the charge with my cc company.

Very slow shipping. The order was placed on April 4th, it's the 12th now. I tried to call them to find out but the phone line was crackling and got disconnected 3 times. I don't know when I will receive the medication for my dog.

First time trying to use this site, which is called 'Canada' Pet Care and states 'free shipping' on their page. I am not convinced that this is an above board company! First of all, the site offers shipping to Canada, the US, or Israel. Yup, kind of a weird selection. However, when I go to place the order and select 'Canada' as the shipping country, there is NO free shipping, just paid, even though it offers free shipping to the US. AND, the funds are in US $s- kind of odd for a seemingly Canadian company. After an hour of frustration with the shipping and lack of CDN cost info, I called them and learned that THIS IS NOT A CANADIAN COMPANY. They told me they are located in the UK, having relocated from Canada because they are now global. (Really? Shipping to only 3 countries does not sound global to me.) They further explained that they are currently not shipping to Canada because of import issues. Hmmmmm....sounds suspicious all around. I spoke to 2 people and both had very heavy Indian accents, making it very challenging to understand them. I DON'T TRUST THIS COMPANY. They have a sister company in Canada, Bestvetcare.com. Both companies do not have great reviews.

I purchased some flea tick meds for my cat paid for the tracking my shipment and now there is no order and I have not received my pet meds. I will file a claim with the bank to investigate and cancel. But pretty much what everyone is saying is true. This company is not an honest business

I ordered simparica trio, it is not the same medicine that I get from my vet. do not order from the jerks. (Zero Stars)!

They should not be allowed to call themselves CANADA pet care as they are not Canadian and can't even ship to Canada! They even calculate the shipping cost for you, but then they tell you they can't ship to Canada only after you have signed up and about to check out. What a waste of my time

Ordered bravecto on December 2 and the tracking number they put on my order shows that it’s not valid so I emailed them and they gave me a new tracking number that shows it’s been sitting in the same location since December 19, it is now January 18 and it’s still showing that it’s sitting in the same place. I called to dispute it with my credit card and got my money refunded, but they are saying that my package was delivered when clearly it has not. I have ordered from them previously with no issues, but I will no longer be ordering after this last fiasco.