CanadapetcareReviews of canadapetcare.com

For several years I have ordered from CanadaVet but placed an order with CanadaPetCare by accident. As soon as I placed the order, I received a pop up saying transaction had failed. But sure enough the funds came out of my banking account. No email from them either. I will place an order with my usual CanadaVet and wait to see if the CanadaPetCare shows up.

Is this company even in business?

I placed an order on 12/28 as of 1/20 still have not received. The name made me believe i was getting medication from Canada. My tracking was not updated until after my first call two weeks after order was placed. Then it was updated, to my surprise it stated it was in France?!?! Why?? No answer has been given to why. My concern is that this is not a reputable company and the medication is not true.

I went to make almost a $400 purchase and my bank (20 yr relationship) flagged the purchase. It was NOT being processed in Canada but through the island of MAURITIUS. I called Canadapet and got a hold of someone who was 1. hard to understand 2. would not transfer my call to a different customer rep. 3. told me how long they were in business and other stuff on their website (I had read). I understand they have a high rating from Trustpilot, with whom I am not familiar. The rep tried to be informative but not to my bank's or my satisfaction. I asked for other references and go RADIO SILENCE as I am writing this review and it continues. Another valid source of legitimacy would be appreciated.

Site Not Available! We're sorry, but this site is not available in your area. are they blocking access from U.S.? wait, i tried vpn connection through canadian server, but still got the same message. I'll update my rating if they become available.

I ordered Apoquel on 12/15/24. I’ve been told it shipped out on 12/16/24. I have ordered from this business multiple times before without any shipping delays. I called 2 weeks ago to let them know I hadn’t received it. Today, 1/11/25, I tried to call and had to leave a message. I’ve had to buy some medication from my vet because I ran out. It’s been 27 days since I ordered. Will Update this review when I can get ahold of a live customer service rep. Update: I spoke with a representative on 1/11/25. Was told my order was being held up in Customs. Well, another order by a different Canadian company by me placed on 12/27/24 arrived here 2 days ago so I don’t know if I’m being told the full story. After declining a 10% discount for a future order and requesting a refund, I was granted the refund. Now I’ll update after I receive that refund.

I have ordered several times from them. This will be the last time. When I put my order in the computer it would not take it. I finally got through and ordered 12 Nuheart tablets for heartworm meds. When I received my order it contained a box of Nexgard containing 6 tablets of heartworm med. I called customer service to see if I could get an exchange. They didn't help!

Disappointing service. We were placed on automatic renewal without our consent. Not knowing this, we placed an order. Now have TWO courses of meds, and are fighting to reverse the charges. In addition, one of the orders is for incorrect size pet. I don’t believe this company is from Canada- more likely India, based on the customer service received. Will not order again.