CanadapetcareReviews of canadapetcare.com

I ordered flea meds on March 25, 2020. After repeated calls to the "customer service" department I was told to expect shipment by April 28, 2020. This was not acceptable wait time for me. No warning given at order time of length of time for shipment to arrive. Will not order from the again for just this reason alone. Have not received my product so can't rate that at this time.

after I entered my order from their website, I received an email telling me to call them back for an "urgent verification". When I called the number, I was asked to provide my full address again. I asked the representative to read the address I had entered, so I could verify, they wouldn't do that. It's totally weird for a "verification" call. I ended up cancelling the order, but they called me back and confirmed they do have the correct address. So the order proceeds after all. Now I am anxiously waiting to see if the thing they shipped is real. Will update it here.

I have been a customer of Canada Pet Care for many years and never required customer support services, however my most recent order that required a change in my Revolution because my latest dog has grown in size and needed the next larger dosage resulted in the incorrect item being sent. Cat Revolution was sent in error, which they claim was my error in ordering, and I suggest it wasn't since I've never owned a cat and wouldn't order that, but again they claim I should have noted that and picked it up on the confirmation. I did not check out the confirmation, which may be my fault, but I propose that good customer service for a long standing customer of many years would be an offer of return postage with a smiling countenance and when the return has arrived, the shipment of the correct item, with the proper charge for the correct item. They flat out refuse. I pointed out the cost of losing a valuable customer of many years, as well as the rest of the family who has purchased from the them over a period of many years based on my recommendation, and that did not phase them one bit. They actually suggested that I use the cat formula, and use 1 1/2 times the dosage since it would the dog equivalent! How can you possibly know the 1/2 dosage of a liquid ampule with so little liquid in it? My dog would be short-changed or over medicated! Not a very ethical suggestion as far as I'm concerned. I guess I probably would have found this out had I needed customer service sooner, but, as the saying goes, it is what it is, and I hope others can profit by my poor experience with this company's poor excuse for so-called customer service!