CanadapetcareReviews of canadapetcare.com

The site is misleading as it uses Canada in its name. I am located in the USA. Cat medication comes from Singapore, and when I asked for an exchange, they gave me an address in the UK to send it back, plus I had to pay the shipping, the tracking, and the 10% tariff. So be aware if you order here.

Absolutely HORRIBLE service with outright lies from phone agents and misrepresentations on their website. I have twice placed an order for the same product. The first time was for an international shipment where their website clearly states that all tariffs are paid. Wrong. The product was held by customs and money demanded of me. I informed CanadaPetCare by phone of the problem and they offered to refund the additional amount. No thank you, as filing customs paperwork is a nightmare. Refund still not received 10 days later. The second time I ordered for a shipment to the USA, and their website states: "Prompt Shipment Guarantee All the orders placed on our website are shipped within 24 hours. Orders placed on a holiday or during weekends are shipped on the next working day. For any reason, if your order is not shipped within the provided time frame, we will notify you." WRONG. The order was not shipped for 3 days according to their records and they failed to notify me for 8 days. CanadaPetCare.com is a disreputable company that does not stand by its written guarantees.

These are 100% knockoff products. They are not based in Canada and their product ships from Chine.

They advertise and show images of USA pet products, and they delivered products in a different packaging with another language. The products are close to expiration or even expired by the time you can finish the dosage of the product. When you contact them to correct the item they say they are out of inventory. Since they have given a discount they tell you they will not correct the issue or send the correct items as it was to costly for them to reship or fix the issue. The escalation is difficult with the same tiny partial refund that makes it difficult to then purchase a 1/2 or part supply again. This is not a great way to retain any customer. I feel scammed with how it was handled.

Beware*** They used to have the best prices but now they constantly change prices and sales. THEY WILL NOT GIVE YOU THE UPDATED DISCOUNT!!! I bought some meds and a couple days later they had a cheaper sale BUT REFUSED TO GIVE ME DISCOUNT!!!

BUYER BEWARE! This site is a scam, they won't send out your order (confirmed as paid in full) and refund your payment less $10 - it's not a real pet care supplier!! Avoid at all costs - protect yourself from these scammers.

Ordered in plenty of time, never received was send back to sender no expedite shipping, so if u need a RX not recommended.

Terrible, web page says 10-15 deliveries. Hell, it’s been in customs for 10 days already. Ordered over two weeks ago. Won’t be using them again. I’ll be asking for a refund if I don’t get it soon.